Western Mass Collision
In operation 49 years.
Western Mass Collision is a family-owned and operated auto body shop in West Springfield, MA that prides itself in providing best-in-class customer service, top quality auto body repairs and quick turn-around times. All this while providing the good old family-style one-to-one customer service that for more than 20 years we have been known for. You can count on us for all your auto body and insurance collision repair needs.
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- French
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very Professional staff. Will recommend to others
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
I am bringing the car back today because they missed areas of the damages and also may have over spray that got on my passenger door. I have used them many times and thier work is usually meticulous so I dont feel comfortable rating my experience (although this forces you) until I see what they do to reconcile the remaining work.
Customer Service - 5.0/5.0 -
They are always very prompt and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The shop was quick and efficient did a beautiful job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Too soon to tell but 10!
Customer Service - 5.0/5.0 -
I was well taken care of!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We were very happy with the repair that was done on our van by Western Mass Collision. The staff was courteous, professional and thoroughly explained their work. Also, the cleaning and detailing they did was amazing. It looked brand new!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This has been my third time using Western Mass Collision and each time I have always been very satisfied with the repairs performed on my vehicles.
Likely to Recommend - 5.0/5.0 -
As we had used this repair shop previously, I would definitely return if the need ever arises.
Repair Quality - 5.0/5.0 -
Very efficient and professional
Customer Service - 5.0/5.0 -
I was made aware of the progress on a daily basis
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service. Very helpful and car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job....communication was perfect...car was beautiful...thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend to everyone!
Repair Quality - 5.0/5.0 -
Truck looks like new, very satisfied.
Customer Service - 5.0/5.0 -
Excellent customer service, love working with this company! Very responsive with emails and following up via text on the progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went very smooth. All the staff who handled sending things up and the correspondence back and forth went well.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great and was finished before the estimated time!
My Experience - 5.0/5.0 -
You’ve always been fair. You’ve always done an excellent job at a reasonable cost. Thank you very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work