Western Mass Collision
In operation 49 years.
Western Mass Collision is a family-owned and operated auto body shop in West Springfield, MA that prides itself in providing best-in-class customer service, top quality auto body repairs and quick turn-around times. All this while providing the good old family-style one-to-one customer service that for more than 20 years we have been known for. You can count on us for all your auto body and insurance collision repair needs.
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- French
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I bought my 2015 GMC Sierra at this shop to get my front bumper painted after an accident. The color of the truck is White Pearl, and itâs the most difficult color to match in paint, there as it needs three stages of paint work. They promised the job will be done in three days, and they kept their promise. They kept me updated daily on how the process was going. The paint work was done flawlessly, and way above my expectations. Nice and friendly staff. They even washed my truck inside and outside. Will recommend this place to anyone who needs to get their car fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
These people are the best!! I would definitely go back there 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The rear bumper cover was not aligned properly such that the gap between the right rear quarter panel and the bumper cover was inconsistent. The bumper cover was noticeably pushed out and did not clip into the fender as it should. I was able to make adjustments to this myself until the two pieces clipped together. Since then the two pieces have stayed together. Not a huge deal, but I'm surprised it went unnoticed by the shop.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It looks like nothing ever happened to my car. Looks like it just pulled off the showroom floor. Like new.
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
So far so good.
Customer Service - 5.0/5.0 -
Wonderful, very personable, above and beyond answering my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
WMC did a very good job keeping me informed on the progress of repairs
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this shop to anyone. They were very knowledgeable and everything was as they promised. Not that I would want to, but if I needed to I would definitely use Western Mass Collision again.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was very impressed with the customer service and care my vehicle received
My Experience - 5.0/5.0 -
They were great and my car looks awesome !