Western Mass Collision
In operation 49 years.
Western Mass Collision is a family-owned and operated auto body shop in West Springfield, MA that prides itself in providing best-in-class customer service, top quality auto body repairs and quick turn-around times. All this while providing the good old family-style one-to-one customer service that for more than 20 years we have been known for. You can count on us for all your auto body and insurance collision repair needs.
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- French
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
And I would recommend you in the future to others also Thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm very satisfied with the service and they are extremely friendly.
Likely to Recommend - 5.0/5.0 -
I will definitely recommend them as a repair shop.
Repair Quality - 5.0/5.0 -
My car looks great. It hasn't looked this good in awhile. The repairs look great and they did a great job with cleaning the exterior and interior. The interior hasn't been this clean in awhile.
Customer Service - 5.0/5.0 -
They were very helpful and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would not be afraid to recommend them
Repair Quality - 5.0/5.0 -
easy to work with . work well done .
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service. Great people!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was very pleased to get the car on Thursday. Hope everyone enjoys the long weekend. Thanks again. Joyce
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
great work! very impressed at the care & quality.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great Job, always updating progress and super fast, Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
This people are so professional all the way they keep you updated on your repairs Great job.!!!
Likely to Recommend - 5.0/5.0 -
yesss yes yes
Repair Quality - 5.0/5.0 -
100%
Customer Service - 5.0/5.0 -
THIS PEOPLE ARE AWSOME FEOM THE STAR I RECOMENDED 100%
My Experience - 5.0/5.0 -
From start to finish, the team showed exceptional attention to detail and treated my car with the utmost care and respect—it truly felt like they were working on their own vehicle. Andre and Nancy were especially great to deal with; they were friendly, professional, and always kept me in the loop. Their communication was clear and consistent, which made the whole process smooth and stress-free. I’m extremely happy with the results and highly recommend this shop to anyone in need of quality collision repair!
My Experience - 5.0/5.0 -
Friendly staff and excellent repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Was finished 3 days ahead of time.
Customer Service - 5.0/5.0 -
Great job. Finished 3 days early.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work as always and very professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Very unlikely not due to the quality but the time it takes them to repair vehicle.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did an amazing job everything’s looks perfect only thing I will say is they took really long for just minor repair to the Bumper and fender took a whole month .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great job just a little longer than expected.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys always do a fantastic job. Everything looks great after you work on the car and very clean. Anyone who complains doesn't know what they're talking about. Always will come back to your shop
My Experience - 5.0/5.0 -
Car looks like new. Thanks for your help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied with the work done and the detailing of the interior and exterior. Also the customer service was very friendly. Thank you