Westside Chevrolet
In operation 37 years, 36 years at this location.
Westside Chevrolet Collision Center is located at 23001 Katy Freeway at highway 99 on the East bound side next to Westside Kia. Our certified collision center professionals are able to repair all makes and models offering a lifetime warranty on our workmanship. Our staff is familiar with insurance company procedures, and look forward to assisting you through the repair process.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Overall, the body shop did great on the repairs for the car. I will say I had received a call saying my car was ready for pickup but when I went, there was still things that were not fixed that resulted in the car staying in the body shop. However, Javier was very accommodating during this time and he did make great efforts to make sure I was satisfied! Thank you Javier for overall a good experience!
Customer Service - 4.0/5.0 -
Some of the body shop workers who answered the phone should not be working there if they are going to have an attitude with the customers.
Returned Clean
My Experience - 5.0/5.0 -
I was really treated so nicely by the estimator, Mike… He kept me informed along the way and was so helpful! Really very thankful and my car looks fantastic!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am satisfied with the workmanship that was included with my insurance. However, I had a lot of difficulties with the repairs I had to pay personally. There were multiples mistakes and mishaps with my repair due to the unorganised repair. This caused many delay. I even stopped by the service repair location and I was told it was done. This was misinformation, as my car required more repairs and purchase of parts without my authorization. At the end, I was not satisfied with this entire process, and the repair was not done correctly.
Customer Service - 0.5/5.0 -
There was multiple delays, mishaps, and miscommunication from the service repairmen throughout the process. Particularly the people who would reach out regarding timeline and payment estimates. There was a 2 week delay and I had not known about this delay until a day before I was supposed to pick up my car. At one point they stopped sending messages altogether, and I actually stopped by to confront the personnel about it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This was a second time my family has used Westside. Both times we've been very pleased. My truck was repaired in a timely manner. Communication with Chris Bull personal was exceptional. Could not have asked for more. Truck looks and drives great with fantastic attention to detail and color blending. Than you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris and his staff did a fantastic job on my repair in a timely manner.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Only thing Is I wish they were more consistent with the status of my vehicle because that would be a lot more helpful for someone who has issues with anxiety. Otherwise 5 stars
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I just wished they kept me update with the status of my vehicle throughout the whole time so that my anxiety wasn’t so bad.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Everything went smoothly
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Finish deadline was extended. The work was not the best quality. When we went to pick up the car there were several areas needing rework. We had to wait several hours for this unfinished work to be completed.
Customer Service - 4.0/5.0 -
Our service person was very polite and accommodating. Reception attendant seemed to be unorganized and not aware of the work status.
Returned Clean
My Experience - 5.0/5.0 -
Although the repair took quite some time and the communication was poor, the finished product was nicely done. There were a couple of minor issues that I noticed when I got the car home, but I have a skillful son-in-law who fixed the two concerns I had. So, all-in-all, I thank your team for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Xavier was very informative and attentive with my needs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The advisor kept me informed with updates on repair of. Repairs were done ahead of schedule
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
The first time I picked up my car, it was not cleaned or washed. I had to take my car back for a second time because there was an area that was missed and was not repainted. Over all I the process was smooth except for having to take it back.
Customer Service - 4.0/5.0 -
Overall I am satisfied with the work they did. The paint looks great, you can’t tell my car was in an accident. When I took my car home, I looked around and it was not washed or cleaned. I had to take it back because they missed a spot on the hood that needed painting. The second time I got it back they do wash and clean the car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car still not fixed and gave it back with it mostly repaired. Body shop still waiting for parts that will hopefully come in by July. It’s not that it took 30 days to get car back, it’s the lack of communication during the entire time. I was constantly calling for updates and leaving messages with no return calls. The Carwise app was never updated properly and gave me incorrect status.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you Westside Chevrolet for doing an excellent job repairing my wife's car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second time using the services of Westside Chevrolet Collision Repair and each time I was quite satisfied. Javier was my point of contact on this my second visit and he was very professional. I do not hesitate to recommend Westside Chevrolet to everyone.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer
Customer Service - 5.0/5.0 -
Great customer service, and time consuming