White's Collision Service Independence

4.9 (1,345reviews)
100%
1111 Monmouth Street,  Independence,  OR  97351
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In operation 25 years.

We are making accidents as hassel free as posible. We offer online estimates, onsite rental cars, and free pick up and delivery. We are locally and family owned and we are a proud sponsor of the community. We have long time dedicated well trained staff, providing you with a safe quality repair.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,345)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, professional repairs, and excellent communication throughout the repair process. Many highlight the seamless, stress-free experience, with staff going above and beyond to coordinate with insurance companies and rental cars. Repair quality is frequently described as flawless, with vehicles returned looking brand new or better. Text and phone updates throughout the repair process are widely appreciated. Customers also commend the cleanliness of returned vehicles. A few customers noted areas for improvement, including communication gaps during the repair process, final costs exceeding initial estimates, and occasional minor finishing oversights, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... recommend your Automotive repairs to their services. High quality workmanship and friendly service." Read more
"The car looks better than when we first drove it off the sales lot!"
"... around by whites Collision! Great people to work with. Honesty, integrity, and professionalism. I highly recommend them for anyones automotive body work needs." Read more
"... comfortable and keep you informed every step of the way. The repairs were perfect! Appreciated being able to pick up and return the rental to the shop. Highly recommend." Read more
"... White Collision estimate compared very favorably. After the repair, I couldnt tell where the damage was. Paint was blended perfectly." Read more
"It was actually ready before the date they said it would be done."
"It was 5 days early!!"
"The repair was done on time like I was told upfront. The repair like others in the past look just like ..." Read more
"My vehicle sustained alot of front end damage. My car was done in a timely manner considering waiting for parts and receiving an incorrect bracket. My vehicle looks ..." Read more
"... problems detected so far. Only criticism would be that it took longer than everyone first thought it would But I would take my car there again if I had to." Read more
"... made it so easy. I appreciated the text updates. They make you feel so comfortable and keep you informed every step of the way. The repairs were perfect! Appreciated ..." Read more
"Great communication! Through text, phone calls, as well as email."
"They provide not only text messages but phone calls as well detailing where they are in the process."
"It could have been better, days went by and I heard nothing. I had to call in and check several times"
"... excellent organization: good people who listen well and maintain honest communication while delivering excellent work." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already did to someone at work:)

Repair Quality

Customer Service

Melanie was so great and helped me and my car through everything.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Going to Whites was very very easy. We felt confident in their history with other customers. Made drop off and picking up very easy for us. Job was completed very quickly. Hopefully I wont need the services any time soon, but if we do, its nice to know where to be confident going to.

Likely to Recommend

Repair Quality

Made the process very quick. Deals directly with the insurance company. Very professional.

Customer Service

Only dealt with the front receptionist. She was so helpful with information.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I love how everyone was so compassionate with me and I trusted that I was going to get good service at a fair price.

Customer Service

Melanie was awesome! She made me feel very comfortable and well taken care of. Steve was super helpful and just a fantastic person.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great customer service and high end quality of work

Repair Quality

Thank you for a great service!! We really appreciate the communication and quality of work Thank you

Customer Service

Great customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I always will.

Repair Quality

They have always gone the extra mile for me , I am completely satisfied. Thanks again for doing a great job.

Customer Service

They let me know when everything was taken place.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’ve had this same vehicle, and others, serviced at White’s Collision Service. I have always been satisfied with the quality of their service.

Likely to Recommend

I would recommend that customers be informed about how well the part replacement/fitting was going.

Repair Quality

I am disappointed that I wasn’t informed about the bumper couldn’t be installed correctly because of the damaged areas above the rear driver’s side tire.

Customer Service

Service was pleasant and friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great. Can’t tell where the passenger side back door was repaired; it looks like it was never damaged.

Likely to Recommend

Repair Quality

The repair process was organized and the estimated work days was accurate. The staff texted repair updates and arranged a rental car. They used Subaru parts which was important to me. Everyone was friendly and helpful. I had one other repair estimate and the White Collision estimate compared very favorably. After the repair, I couldn’t tell where the damage was. Paint was blended perfectly.

Customer Service

As described earlier.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They were very responsive and transparent about the progress of my repairs and did a great job! I’ve had terrible experiences at other auto body shops and I definitely recommend White’s to anyone.

My Experience

Great paint match! Dropoff and pickup were very much appreciated! I’m really glad I was warned in advance there might be repair charges added after the bumper was removed. The way insurance had you do the paint charge was strange and I’m glad you explained that when I picked up the car.

Likely to Recommend

I already mention you when I can

Repair Quality

Look like new. Thanks

Customer Service

Very nice.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You are the best

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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