Willis Collision Center
In operation 78 years.
At Willis Collision Center we strive to provide the Ultimate Guest Experience and treat everyone like a guest in our own home. Repair All Makes and Models, Work with all Insurance Companies I-Car Gold Certified Shop Certifications, Lexus, Jaguar/Land Rover aluminum and structural, Volvo, Infiniti/Nissan, Cadillac CT6, Honda/Acura and Ford aluminum capable.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 9:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dana was terrific in assisting me with a rental while my car was being repaired. Helped navigate the terrible customer service from my own insurance company just to ensure I had a great experience!
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
Landon is awful. No communication from start to finish. Resulted in another accident on while in Willis care. He then failed to communicate that there was an incident requiring more damage to my vehicle.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
Yes, I am completely satisfied with the repair. I was also please with how the car was cleaned before it was returned to me.
Customer Service - 1.0/5.0 -
The staff I worked with were fine. The customer service was very frustrating. After getting approval from insurance, I made an appointment to get the car repaired. Took the car in on a Monday and was told it would be ready on Friday. By Friday, I heard nothing so I called for an update because I needed the car for a trip starting the following Monday. Turned out the repair hadn't begun. So, I picked up the unrepaired car for my trip. When I returned from my trip, I made another appointment. Returned the car on the appointment date and didn't hear anything for another week, so I called again to get a status. Was told more hail damage was found and that the insurance company would need to be contacted due to the additional cost. Finally, got a call the following Thursday that the repairs were done. In summary, Willis had the car for a total of almost 3 weeks. During this time, I never received any calls or texts regarding the repair status except to tell me the car was done. Maybe I'm a bit old-school, but I expected to get a repair status a time or two during the time Willis had my car. Also, when I made the appointments with the service rep, I expected that this was a close approximation as to the date and time when the repair techs would be able to begin the repairs. Having may car for three weeks without access to a rental vehicle was very inconvenient. I don't want this to sound like it's all about me, but it just doesn't seem like a good way to conduct business.
My Experience - 5.0/5.0 -
Very happy with the service and Brett was great keeping us updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication with Brett.
Customer Service - 5.0/5.0 -
Brett was great
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Can't recommend it. From start to finish the experience was sub par. Front desk didn't know what they were talking about, they were basically like an AI except a human that repeats canned answers. Communication through the process was poor. The team did not bother to do their own QC on the work being done.
Repair Quality - 1.5/5.0 -
Paint work seems alright but the PPF was poorly done and edges show stretch and folded over. Expected more from a 'luxury' place. Given this I dont know how well the actual underlaying paint quality is. If you dont do the surface work where customers can see well, how do I know or trust in the quality of the work you do the under the surface work where I can't see?
Customer Service - 1.5/5.0 -
Front desk never really knew what they were doing or saying. Estimator didn't really aspire much confidence and rarely got call backs or follow through on commitments. I am still waiting for the 'warranty' information on the PPF that I paid extra for.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dana was excellent. He always answered the phone and updated me without me needing to ask. I couldn’t ask for a better experience. We originally bought our car from Kurt Larson, I wasn’t sure how to go about starting the process with Willis to get our vehicles fixed. He an immediately and was instrumental in getting this taken care of as fast as possible. They both provided the assistance when our insurance company was being difficult. If the standard service is set like either of these two, I’ll be coming back to Willis for a long time.
Customer Service - 5.0/5.0 -
Kurt and Dana all the way!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the daily updates and timely service. Thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was well done. Very satisfied with the repair work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Took some time, but did a awesome repair!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and excellent communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, communication and quality of work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and execution
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dana did a great job and your body shops job was amazing. Thank you very much and have a great day
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Dana did a fantastic job keeping me informed and the body shop did an outstanding job. Thank you very much I will highly recommend Willis