Winner Dover Autocenter

My Experience - 5.0/5.0 -

I will highly recommend Winner Dover Autocenter to family and friends requiring vehicle repairs! Brian provided exceptional service from the time I dropped off my Volkswagen Beetle as well when the repairs were complete and picked up! He made sure that I understood the estimated repairs, repair process and the time line for its completion. I really appreciated receiving daily text message notifications for the progress of my vehicle repairs! I appreciate and thank Sarah as well for her support throughout the repair process! Thanks to the entire WDA team for taking excellent care of my VW!

My Experience - 4.8/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

The car looks great! But there is some residue on my windows that will not come off,

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Really did an amazing job. Turned out way better then it was before!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.0/5.0 -

Am very satisfied with the quality of work but disappointed how it was put back together. Tailgate strut was missing a clip. Had to buy a new one. Went to put gas in it the fill tube was never put back in. Truck bed lights are not plugged in.

Customer Service - 4.5/5.0 -

Very helpful and friendly

Returned Clean

My Experience - 5.0/5.0 -

I appreciate the repair yall did, but I wanted to let you know that as soon as I started driving after picking it up, my check engine light came on. It wasn’t on at all before I dropped the car off. Also, my remote start isn’t working now either. Hopefully you’ll be able to take a look at this or let me know how we can get it fixed?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

The repair was excellent, and my car was clean when it was returned. HOWEVER, my personal settings were significantly changed. I can understand moving the seat distance from the pedals would be necessary for a larger person to drive my car into the service bay. In addition, however, the other changes included (1) seat height, (2) seat back angle, (3) steering wheel height, (4) rear view mirror adjustment, (5) driver side exterior mirror adjustment, (6) lane departure signal enabled (I had disabled it), (7) adaptive headlights disabled (I had enabled it), (8) radio station changed, and (9), the car had been driven 106 miles since I left it for the repair, according to the odometer number recorded on the service record and the odometer reading when I collected the car. I did not make note of the odometer reading when I left the car, so I am basing this mileage calculation on what somebody from Winner wrote on the service order. (I certainly shall photograph the odometer reading if I ever have to leave the car at another repair facility again.) My conclusion, based on all these changes and the mileage addition, is that somebody used the car without my permission either for transportation to and from his/her home or for a joy ride. I cannot see any other reason why the steering wheel, the mirrors, the seat height, the lane departure and headlights features, and even the radio station would need to be changed for a drive of a few hundred feet from your parking lot into your service bay, much less how it took 106 miles to do so.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I tell everyone. This is my third time using them. Excellent politeness and caring staff. Like they knew you from day 1. Very professional and clean place too

Repair Quality - 5.0/5.0 -

Very through with detail, excellent care, very knowledgeable. I can trust what they say is truthful. I have confidence in my safety of the repairs

Customer Service - 5.0/5.0 -

Great service , communication excellent, professionalism, greeted as soon as you walk in, very comfortable

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Thanks for fixing it in a timely manner.

Customer Service - 4.0/5.0 -

Service was Very good and car was finished in a timely manner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very quick work A pleasure do work with.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work.

Customer Service - 5.0/5.0

Returned Clean