Caliber - Dover

4.9 (2,764reviews)
98%
5825 West Denneys Road,  Dover,  DE  19904
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,764)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality and professionalism. Many highlight excellent communication throughout the repair process, with regular updates via text and phone calls keeping customers well-informed. The quality of repairs receives outstanding feedback, with numerous customers noting their vehicles look brand new or better than before the accident. Timeliness is frequently commended, with many repairs completed ahead of schedule. Staff members are consistently described as friendly, knowledgeable, and professional, going above and beyond to ensure customer satisfaction. The cleanliness of returned vehicles is appreciated, with many noting thorough cleaning and detailing. Some improvement areas mentioned by customers include occasional delays due to parts availability, minor quality issues requiring return visits, and the need for better communication in specific instances.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... really appreciate the work that was put in to our car, such an amazing opportunity and experience, they made sure to go above and beyond to fix our vehicle, staff was just such a pleasure and we would forever ..." Read more
"... ensuring that the work was completed in a timely manner. The staff at Caliber Collision demonstrated a high level of professionalism throughout my experience. They were not only skilled in their work but also ..." Read more
"Excellent customer service! The whole staff is amazing and actually care for their customers! Great experience! 10s across the board!"
"The service was excellent! From start to finish everyone was kind, courteous, helpful in making sure I understood all that would be involved ..." Read more
"... our first conversation to the end of the repair. You all were very knowledgeable and patient and helpful throughout the entire process. I was very satisfied with the repair my car looks ..." Read more
"... were very communicative during the repair process. The repair itself was very quick and was completed a day before estimation. I'm very happy with how the damaged area looks after ..." Read more
"My car looked brand new, and was done 2 weeks earlier than expected awesome and would 1010 come back!!"
"Completed earlier than expected, even with part delays."
"... impact point on my car look better than brand new. They were able to fix my entire quarter pannel, Bumper, and Rim in 10 days less than the time I was quoted for. Great team of folks here" Read more
"... professional, from the Front Office Staff to the Technicians. My vehicle was completed one week ahead of the date it was promised. Great job!!" Read more
"... whole experience from start to finish was amazing! The communication was top notch! Highly recommend Caliber Collision!" Read more
"... easy to understand and answered any questions I had. They were very communicative during the repair process. The repair itself was very quick and was completed ..." Read more
"Excellent communication throughout!"
"... so that I knew exactly what was going to happen. Their communication was excellent. I explained to them that I had terrible cell coverage ..." Read more
"Very good communication throughout the entire process."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire experience was great, easy, and they made it very straightforward. I got regular updates on the process and they even got my vehicle back to me several days earlier than expected. This is the body shop that I will be using if I ever find myself in need of one again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish, a smooth process. Text message updates and even a phone call to say how well things were progressing. Extremely pleased!

Likely to Recommend

Repair Quality

Customer Service

The text message updates were great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, timely and easy to work with. Great job everyone.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Job well done 👏 ✔️ 👍

Likely to Recommend

Repair Quality

Job well 👏 done ✔️ 👏

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the 2nd time using Caliber Collision's services, and once again I am incredibly pleased with their services and results. They go the extra mile and ensure your car has been cleaned ,inside and out. 10/10

Likely to Recommend

Repair Quality

Customer Service

Very positive feedback for them. We had an issue with keeping me informed, but in the end it seemed the info was going to a wrong # When it was discovered, I received all of my texts at once. They were sending, but I wasnt receiving

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From walking into the shop to leaving with my repaired car it was a wonerdful experience. Everyone I had contact with (Charlene and Ron) were knowledgeable and professional. The car looks great! I will highly recommend Caliber Collision to others.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Charlene and Bill are absolutely wonderful to work with. Charlene is very patient and kind. Bill is fun and serious when needed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 2,764

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Dover  |  19904