Caliber - Dover

4.9 (2,814reviews)
98%
5825 West Denneys Road,  Dover,  DE  19904
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,814)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding customer service, professional and friendly staff, and high-quality repairs that often left vehicles looking brand new. Many highlighted excellent communication through regular text and phone updates throughout the repair process. A notable number of customers were pleasantly surprised when their vehicles were completed ahead of schedule. The cleanliness of returned vehicles was frequently commended. A few customers noted areas for improvement, including occasional delays in repair timelines, parts-related issues, and isolated concerns about minor cosmetic imperfections or incomplete repairs upon pickup.
AI-Generated from reviews written in the last 12 months
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"... work completed by Caliber Collision in Dover. The entire repair process was handled efficiently, ensuring that the work was completed in a timely ..." Read more
"The service was excellent! From start to finish everyone was kind, courteous, helpful in making sure I understood all that would be involved ..." Read more
"Fantastic. Professional, knowledgeable and courteous."
"Caliber did an excellent job on my Kia forte car looked brand new when I picked it up."
"... car, such an amazing opportunity and experience, they made sure to go above and beyond to fix our vehicle, staff was just such a pleasure and we would forever ..." Read more
"... got regular updates on the process and they even got my vehicle back to me several days earlier than expected. This is the body shop that I will be using if I ..." Read more
"My car looked brand new, and was done 2 weeks earlier than expected awesome and would 1010 come back!!"
"... Front Office Staff to the Technicians. My vehicle was completed one week ahead of the date it was promised. Great job!!" Read more
"... Wonderful detailed work, excellent communication…and they completed the job earlier than expected, even with delays in parts. Would highly recommend!" Read more
"Earlier then expected"
"... caliber do an excellent job on the repairs, they were in constant communication with the insurance company, and with us both through text messages and personal ..." Read more
"... easy to understand and answered any questions I had. They were very communicative during the repair process. The repair itself was very quick and was completed ..." Read more
"... whole experience from start to finish was amazing! The communication was top notch! Highly recommend Caliber Collision!" Read more
"Excellent communication throughout!"
"Everyone was so friendly and explained things so well. I was kept informed of the repairs without having to ask."

My Experience

My advisor was always on top of it and kept me up to date every day. This was a very smooth experience and was probably the best experience I’ve had with a repair shop.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Definitely got my vote a job well done and will be recommending to anyone in need of car repair. Thank you all for a great job

My Experience

Wonderful job and real fast. I was kept in the loop the entire time. Ron my repair advisor made sure everything was done to my satisfaction

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will suggest this company to those who need body repair.

Repair Quality

Excellent work

Customer Service

Perfect customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job on the repairs and completing the work in a timely manner. Everything met and exceeded expectations! Big thanks to the whole crew and a job well done!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks great and the staff were always updated me and answered all my questions very helpful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The shop made a very difficult situation better.

Repair Quality

The car looks like it is new. The car suffered extensive damage and now it is gone.

Customer Service

Everyone was helpful and quickly answered all questions. This helped make it a pleasant experience.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job on the repairs

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything when very smoothly and we are very excited with the work that was completed !

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to Ron for working quickly on my vehicle.

My Experience

Likely to Recommend

Repair Quality

Communication was great. Bill kept me informed throughout the entire process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff there is great and Bill is a very nice guy. He explains everything that will be happening. The shop missed a part to my vehicle and he explained that they would order the part and call me once it came in to bring my vehicle back. I picked my car up on 8/24.

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