Caliber - Dover - Southeast

4.8 (302reviews)
96%
1258 S. Bay Rd,  Dover,  DE  19901
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (302)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, frequent and proactive communication, and repairs completed ahead of schedule. Many highlighted that updates were provided regularly throughout the repair process, making a stressful experience smooth and reassuring. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Staff professionalism, friendliness, and attentiveness were frequently commended. A few customers noted areas for improvement based on their experiences, including occasional delays in communication, incomplete repairs requiring return visits, and cleanliness inconsistencies. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... at Caliber are knowledgeable, kind and friendly. The skills by the body repair technicians are very talented . If I need work done in the future caliber will ..." Read more
"Caliber collision did a fantastic job of making repairs to my daughter's car. The cleanup was impressive."
"... happy with a business and their customer service. They kept me informed the entire time. I would definitely highly recommend caliber collision to anyone. Thank ..." Read more
"... more bearable and pleasant. There were no hassles, no problems, and my car looks beautiful. I was always informed of what was happening and ..." Read more
"... really satisfied with the repair and the time it took my car was finished a lot sooner than expected, being without a car even for a few days wasnt easy." Read more
"Was finished in 54 hours, much sooner than the two weeks we were told."
"The vehicle looked great and was completed a week before expected. Staff is very pleasant and helpful."
"... process was flawless. Customer service was excellent. I got my vehicle back three days ahead of time with updates daily." Read more
"It was done a few days before the first date I was told."
"Excellent customer service, frequent texts regarding progress of repairs, handled all the insurance paperwork. They made repairing my car ..." Read more
"The process was flawless. Customer service was excellent. I got my vehicle back three days ahead of time with updates daily."
"Communication was awesome car was cleaned finish a day before"
"... was completely satisfied with the entire process. I was kept informed daily with the progress of the repair process. I was provided a timeline for the repairs ..." Read more
"... Tuesday. Never got a phone call until my car was ready. They never told me when my car was gonna be ready but car looks great no problem so far." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

You know a great job has been done when you don't recognize your car after the repair has been done. Thanks for a job well done.

My Experience

Everything went well. Jenn is wonderful. She’s very knowledgeable and knows what she’s doing. I appreciate it very much. Her extra help for me. Without an hesitation, I would recommend this place to anybody

Likely to Recommend

Repair Quality

Customer Service

Jen was very courteous and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Caliber Collision was actually recommended to me, and I’m so glad I took the recommendation! Everyone was friendly, professional, welcoming, and approachable. They answered all my questions and made me feel comfortable throughout the entire process. I had such a positive experience that I would absolutely recommend them to my friends and family as well.

Repair Quality

10 — Completely satisfied. The repairs were completed beautifully, and my car looks great. I was very happy with the quality of the work, and I really appreciated the attention to detail. Everything was handled professionally, and I’m very pleased with the final result.

Customer Service

10 — Completely satisfied! Everyone at Caliber Collision was incredibly friendly, welcoming, professional, and approachable. Stacy and Megan were wonderful, and even the boss was so kind and welcoming. They answered all of my questions and made me feel comfortable throughout the entire process. I was also pleasantly surprised that they cleaned my car after the repairs—it was such a thoughtful touch! The location was beautiful, clean, and professional, and the overall atmosphere had such good vibes. I genuinely felt welcomed and taken care of from beginning to end. Thank you to the entire team for such a great experience!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone there was very professional & pleasant. Working with Jenn made things go very smoothly. Thank you too all.

My Experience

Likely to Recommend

Repair Quality

Customer Service

very cooperative employees

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They did a good job

Repair Quality

Totally satisfied

Customer Service

Totally satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The door looks flawless. Thank you!

My Experience

The experience from start to finish was seamless. The rental car process was easy. They made sure I was aware of the repair experience each step of the way. I was pleasantly surprised.

Likely to Recommend

Repair Quality

My car was done sooner than expected! Jenn was wonderful to work with she handled my car with care and did an amazing job with the repairs. Caliber did a great job at communicating where at in the repair process my car was.

Customer Service

Jenn is amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Detail clean was not up to par, but repairs and customer service barn one!

Customer Service

The whole team was personable , professional, and relatable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Amazing customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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