Caliber - Dover - Southeast

4.8 (330reviews)

96%

(302) 590-0120

1258 S. Bay Rd, Dover, DE 19901

96%

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1258 S. Bay Rd
Dover, DE 19901

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About Caliber - Dover - Southeast

See Photos

1258 S. Bay Rd
Dover, DE 19901

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (330)

Sort By:
Newest
Rating

271 Customers Rated

5 Stars

71.5% Complete

(236)
4 Stars

7.3% Complete

(24)
3 Stars

1.5% Complete

(5)
2 Stars

1.2% Complete

(4)
1 Star

0.3% Complete

(1)
< 1 Star

0.3% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, frequent and proactive communication, and timely repairs. Many highlighted that their vehicles were completed ahead of schedule, with updates provided every few days or even daily. The repair work was widely described as flawless, with cars looking brand new upon return. Customers appreciated the friendly, professional, and knowledgeable staff, as well as the seamless coordination with insurance companies. A few customers noted minor concerns, including occasional gaps in communication, alignment issues upon vehicle return, and cleanliness not always meeting expectations, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"From the beginning to the end of my experience, I have never been more happy with a business and their customer service. They kept me informed the entire time. I would definitely ..." Read more

"Great quality, great communication, and great customer service."

"Found 3 problems with the work within the first 5 minutes of looking at it."

"They gave me the car back with parts not a line correctly"

"... process was flawless. Customer service was excellent. I got my vehicle back three days ahead of time with updates daily." Read more

"2 days early!!!"

"The repair took longer than anticipated! The back truck window was dirtier at pick up than ..." Read more

"Took longer than expected"

"... in a week which so I drop it off on Monday and was told it will be done on Friday never received a text message or a phone call till I call Friday and it was not ..." Read more

"Excellent customer service, frequent texts regarding progress of repairs, handled all the insurance paperwork. They made repairing my car pain free and ..." Read more

"Very efficient, excellent at communication, and very willing to answer any questions that we had."

"... check my emails.it just through me off is all.but they were great with everything and I have no real complaints." Read more

"... end of the week which I dropped my car on Tuesday. Never got a phone call until my car was ready. They never told me when my car was gonna be ready ..." Read more

"There was a gap in communication regarding the status of the repair"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"From the beginning to the end of my experience, I have never been more happy with a business and their customer service. They kept me informed the entire time. I would definitely ..." Read more

"Great quality, great communication, and great customer service."

"Found 3 problems with the work within the first 5 minutes of looking at it."

"They gave me the car back with parts not a line correctly"

"... process was flawless. Customer service was excellent. I got my vehicle back three days ahead of time with updates daily." Read more

"2 days early!!!"

"The repair took longer than anticipated! The back truck window was dirtier at pick up than ..." Read more

"Took longer than expected"

"... in a week which so I drop it off on Monday and was told it will be done on Friday never received a text message or a phone call till I call Friday and it was not ..." Read more

"Excellent customer service, frequent texts regarding progress of repairs, handled all the insurance paperwork. They made repairing my car pain free and ..." Read more

"Very efficient, excellent at communication, and very willing to answer any questions that we had."

"... check my emails.it just through me off is all.but they were great with everything and I have no real complaints." Read more

"... end of the week which I dropped my car on Tuesday. Never got a phone call until my car was ready. They never told me when my car was gonna be ready ..." Read more

"There was a gap in communication regarding the status of the repair"

Dennis (Honda owner) reviewed 11/6/26

Stacy and Jenn are kind, genuine and focused on making a difficult process smooth and worry-free. They are both so knowledge about the claims and rental car processes and go above and beyond. I will use this caliber location again, although I hope I don't need to. Thank YOU Jenn and Stacy!

Devon (Volkswagen owner) reviewed 11/2/26

Megan was absolutely wonderful with updates. She was so professional and thorough I thought she was AI until I met her personally

Sofia (Toyota owner) reviewed 10/29/26

Ron (Toyota owner) reviewed 10/29/26

Joshua (Cadillac owner) reviewed 10/26/26

I was satisfied with the overall experience. They were the only company that would take my vehicle on short notice, and they returned it to me quickly. I was impressed with the quality of their work, from the body prep to the paint. No runs in the clear, and it was very good work.

Customer service was excellent. They communicated with me from beginning to end about what was happening with my vehicle.

William (Honda owner) reviewed 10/23/26

Jeremiah (Dodge owner) reviewed 10/22/26

Donald (Jeep owner) reviewed 10/18/26

I am not so much dissatisfied with Caliber Collision, but with the third party that my vehicle was sent to for mechanical work.

Wendy (Subaru owner) reviewed 10/17/26

From the moment I walked in the door everyone was pleasant, informative and accommodating. Megan kept me informed every step of the way and I wasn't expecting that at all. They made the whole experience easy. I have never had this type of exceptation experienced anywhere. Thank You

Joann (Jeep owner) reviewed 10/17/26

Thank you for getting it done quickly!

Damian (Mazda owner) reviewed 10/15/26

Karla (Toyota owner) reviewed 10/15/26

Nicole (Lexus owner) reviewed 10/12/26

Very excellent work was done. I have no complaints.

Nicole (Chevrolet owner) reviewed 10/9/26

J Nicole (Hyundai owner) reviewed 10/9/26

Great communication, quick service.

Troy (Toyota owner) reviewed 10/8/26

The Customer Service was outstanding & the Repairs came out beautifully!!!!!! I will ALWAYS come back when Repairs are needed.

Chace (Honda owner) reviewed 10/5/26

Henson (Chevrolet owner) reviewed 10/3/26

Margaret (Jeep owner) reviewed 10/2/26

I brought my car to Caliber Collision for body work after a minor accident, and I couldn't be happier with how everything went. The front office team was friendly, professional, and made a stressful situation feel manageable from the moment I walked in. What really stood out was the communication. I received regular updates from Megan throughout the repair, so I always knew where things stood and never had to chase anyone for information. The work itself was excellent, and my car looks great.

Richard (Acura owner) reviewed 10/2/26

Everything was exceptional

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You should always ask your auto body shop if they offer a warranty on their repairs.

Caliber - Dover - Southeast

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Dover - Southeast

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (330)

271 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -