Caliber - Dover - Southeast

4.8 (269reviews)
96%
1258 S. Bay Rd,  Dover,  DE  19901

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (269)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted that vehicles were completed ahead of schedule, with frequent progress updates that kept them informed and at ease throughout the process. The professionalism, friendliness, and attentiveness of the staff were repeatedly commended, with customers noting that repairs were completed to a high standard - often leaving vehicles looking brand new. Several customers mentioned they would strongly recommend the shop to friends and family. A few customers noted areas for improvement, including occasional delays in communication, incomplete repairs requiring return visits, and minor cleanliness concerns - all drawn directly from their feedback.
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"... the beginning to the end of my experience, I have never been more happy with a business and their customer service. They kept me informed the entire time. I would definitely ..." Read more
"Repairs to my truck were done in a timely fashion. My truck looks fabulous. The personnel at Caliber ..." Read more
"... situation much more bearable and pleasant. There were no hassles, no problems, and my car looks beautiful. I was always informed of what was happening and ..." Read more
"Caliber collision did a fantastic job of making repairs to my daughter's car. The cleanup was impressive."
"... process was flawless. Customer service was excellent. I got my vehicle back three days ahead of time with updates daily." Read more
"Was finished in 54 hours, much sooner than the two weeks we were told."
"The vehicle looked great and was completed a week before expected. Staff is very pleasant and helpful."
"2 days early!!!"
"... timeline for the repairs to be completed and was pleasantly surprised when the job was completed earlier. Thank you for your excellent customer service." Read more
"Communication was awesome car was cleaned finish a day before"
"The process was flawless. Customer service was excellent. I got my vehicle back three days ahead of time with updates daily."
"over-communicated which I greatly appreciate!"
"... happy with a business and their customer service. They kept me informed the entire time. I would definitely highly recommend caliber collision ..." Read more
"Great communication, everyone is super friendly and the work on my vehicle was excellent"

My Experience

I thought that Ms. Megan did an outstanding job managing the project and the actual technicians used great craftsmanship and care when making the repairs. Ms. Megan Kept me well informed of my vehicles status throughout every step of the process. Well done!!

My Experience

The team at Caliber on Bay road are awesome. Jen was great and understood our need. The van was completed earlier than expected. Kudos to the whole team on Bay Road.

My Experience

I am completely delighted with the service and work. You have done on my car. Your staff and company has made a terrible situation much more bearable and pleasant. There were no hassles, no problems, and my car looks beautiful. I was always informed of what was happening and given a timeframe. I would recommend your company to anyone that needed to have their car repaired.

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Returned Clean

My Experience

Jenn was very professional, informative and made my repair experience stress free.

My Experience

Megan was fantastic. She kept me informed all the way to completion. Travis did an excellent job. He made it look brand new again. #1 Collision Specialist in Delaware. Thank you for moving into our market. Sincerely Mike

My Experience

They did an amazing job and in a timely manner it didn’t take long to get it fixed

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My Experience

Excellent job, a job well done.

My Experience

Very efficient, excellent at communication, and very willing to answer any questions that we had.

My Experience

Very satisfied my truck was nice and clean ready for the road.

My Experience

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Everything seemed to go as expected

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No issues w service

Returned Clean

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They said they was going to contact me at the end of the week which I dropped my car on Tuesday. Never got a phone call until my car was ready. They never told me when my car was gonna be ready but car looks great no problem so far.

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Returned Clean

My Experience

Car is back in shop only after 40 miles same leak

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Repair Quality

Everyone was very professional and the work was completed very well. Everything was also seamless.

Customer Service

Everyone was friendly and professional.

Returned Clean

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I went to them through my insurance.

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Returned Clean