Wren's Collision of Douglasville

4.8 (5,122reviews)
96%
6402 Fairburn Rd,  Douglasville,  GA  30134

In operation 72 years.

Wren's Body Shop offers a state of the art repair facility the latest high tech equipment. We are proud of our facilities and our people. We have been in serving Douglasville, Georgia since 1954 and we specialize in repairing late model vehicles. Wren's Body Shop employs experienced and capable I-CAR and ASE certified technicians.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (5,122)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive, multi-channel communication including texts and calls throughout the repair process. Timeliness is a strong highlight, with numerous customers reporting vehicles completed ahead of schedule. Staff professionalism, friendliness, and attentiveness are frequently celebrated. A few customers noted areas for improvement directly from their feedback, including occasional delays in communication, missed repair details on initial completion, and cleanliness inconsistencies at pickup. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"... the repair quality. My vehicle looks amazing, and the work exceeded my expectations. The team was professional, paid great attention to detail, and returned my ..." Read more
"... customer service goes above and beyond my expectation every single time Ive gotten my vehicle back from them. It always makes me feel like I just walked off the ..." Read more
"fender still bent, paint color off spot looks like a ripple in paint front bumper squeaky as if bumper not tight ..." Read more
"... damage and scratches in middle of the bumper. You guys painted over the scratches and chipped paint without repairing the damage. I would have paid the difference in price ..." Read more
"Excellent work and great customer service! My car looks brand new, and the repairs were done perfectly. The team was professional, honest, and kept me informed ..." Read more
"My vehicle was completed earlier than I expected."
"After receiving the estimate, they finished my far 2 weeks early."
"My vehicle was not ready when promised. I was given several promised completion dates, but each was delayed, resulting in a much longer repair time than ..." Read more
"My vehicle was completed a day earlier than expected."
"... during that time as well. In both instances, the representatives were incredibly supportive, communicative, and professional throughout the entire process. They ..." Read more
"Absolutely Yes!!! I was never in the dark. I always knew what was going on."
"While I did receive some updates, there were times when my emails and questions went unanswered, and I did not feel consistently informed throughout ..." Read more
"Received text messages on every step of completion progress."
"... start to finish, we felt completely informed as the communication cadence was excellent. The vehicle was done earlier than estimated, and was in amazing shape when we ..." Read more

My Experience

Very professional and great customer service

Likely to Recommend

Repair Quality

They did an excellent job, we picked it up on a Monday but when we tried to put gas in the car the latch wouldn’t open but the fixed it the next day

Customer Service

They did an amazing job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Repair was done quickly and at a reasonable price.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

All the staff I had the pleasure of interacting with at Wrens were extremely professional, & reassuring. The repair work to my vehicle is amazing.. Amanda in particular kept me updated as to the process & stages of progress every other day.. Greatly appreciative & Thank you all. !!

Likely to Recommend

Without hesitation..

Repair Quality

Extremely professional welcoming & great communication from Amanda who was assigned to me. The results of Wrens repair to my vehicle are amazing..highly recommend & endorse this business.

Customer Service

All the staff I encountered were very welcoming professional reassuring of their quality of service & they delivered.

Returned Clean

Likely to Recommend

Good shop.

Repair Quality

Job done right and completed early.

Customer Service

Appreciated being kept in the loop.

Returned Clean

Likely to Recommend

The ONLY body shop I’d ever recommend! James, Jeff, Amanda, and the entire team are the best!!!

Repair Quality

Amazing, professional, high quality! The staff pro edged me daily updates! Customer Service is 5 ⭐️

Customer Service

Daily updates were awesome. Amanda gave me her personal cell number and even sent me a text when she was at home sick!! Who does that????? Amanda is the total Package!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Dana was very professional and looking at the damage with me and the whole process I was kept up-to-date on

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

There is mold in the left rear of the vehicles backseat and a small Crack in the back light. The mold gets wet and could cause a shortage I want to return the vehicle to have you look at it and fix the problem free of charge not on my insurance. This occurred after the accident

Customer Service

I would like to get light and mold fixed

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

No issues.

Customer Service

Returned Clean

My Experience

Dana was great Receptionist was very nice

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

10 out of 10 will be recommending this shop

Repair Quality

Got the work done fast and clean seam lines

Customer Service

Great communication threw the full process

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My associate Dana was very personable and professional. Any and all questions were addressed when I called, repairs began immediately and was done in a reasonable amount of time. Two new rims and one tire were replaced along with the repairs. Only problem I noted were that they were over inflated (minor issue) yet on had a PSI of 74 when it should have been 31

Likely to Recommend

Definitely

Repair Quality

Very satisfied with the work

Customer Service

My provider was Dana and she was professional and personable. Answered all of my questions.

Returned Clean

My Experience

Outstanding Customer Service! My service technician Amanda S and office personnel kept me updated regularly with repairs from start to finish. I very pleased with my repairs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They did a good job fixing what needed to be fixed and in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean