101 Auto Body - Berkeley

4.9 (1,570reviews)
98%
1223 San Pablo Ave,  Berkeley,  CA  94706
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In operation 19 years.

101 Auto Body is a family owned auto repair business that has been in business since 1986. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at 101 Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the East Bay Area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Korean
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.
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Reviews (1,570)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for professionalism, friendliness, and attentiveness throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and phone updates on repair progress. Many repairs were completed ahead of schedule, which customers found impressive. A few customers noted isolated concerns, including a delay without proactive notification, minor cleanliness issues, and one instance of missing parts upon vehicle return, as mentioned directly in their feedback. Overall, the shop enjoys strong loyalty, with many customers returning for repeat repairs and enthusiastically recommending the shop to others.
AI-Generated from reviews written in the last 12 months
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"I have used them in the past. They are the best. Excellent work; excellent service, excellent customer service. I have always been treated with courtesy and respect."
"Workmanship was excellent! Car looks like new where the damage occurred. Staff was so pleasant to work with, very professional ..." Read more
"The service was really incredible. They really kept me in to loop with everything step ..." Read more
"They were great—prompt, professional, and thorough."
"Certain areas of car was not wiped down by worker, I had to clean the door handle myself because of ..." Read more
"They did good work, they were very professional, and they completed the work a whole day earlier than expected."
"... told me it would be completed on Saturday Dec 20. It was finished that day as promised." Read more
"Provided updates of repair and was completed before estimated date. Great customer service!"
"The vehicle was returned a day later than what I was promised."
"Repairs were completed a day earlier than scheduled."
"They sent me daily updates. What auto body shop does that Exceptional service."
"The service was really incredible. They really kept me in to loop with everything step by step and gave information on how long it will be to repair ..." Read more
"Notifications via text were helpful, but never indicated there was a delay in repairs being complete. I only found out about ..." Read more
"I was informed daily of the progress until the estimated completion date. After 2 days beyond the estimated completion date, ..." Read more
"They did not over communicate !! I appreciate that"

My Experience

Very friendly associates. Car was done in a timely manner. Excellent work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased with their work and it seems they delivered sooner than expected, by several days. And they kept me updated with progress reports along the way.

Likely to Recommend

Repair Quality

Customer Service

The car had been washed and the job replacing hinges on the door worked out beautifully. Otherwise the car would have been totalled, and I didn't want to lose it. What I didn't like: the steering wheel was messy from the work. The car had fumes for days, which probably couldn't be helped.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent and efficient service, easy with claim, professional

Likely to Recommend

Repair Quality

Excellent service and communication

Customer Service

Efficient and timely service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

101 Auto Body really took care of my car and was very polite. They kept me in the loop every step of the way of having my car. Anything that popped up they let me know. I recommend the shop 10/10 times. Best shop and the best workers

Likely to Recommend

Repair Quality

The service was really incredible. They really kept me in to loop with everything step by step and gave information on how long it will be to repair car. I recommend this shop to anyone who was car issues. Best shop I’ve been too

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were great

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I am, sadly, a repeat customer.

Repair Quality

Personable people, excellent work, quick to set up appointments, and completed on time.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Friendly, easy to communicate, excellent work.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It would have been helpful to know when the repair would be finished. I was told Monday at 5 pm but I didn’t hear anything until I called this morning.

Likely to Recommend

Shop not reliable for this repair.

Repair Quality

The repair was not completed correctly. Essential parts were missing when the car was returned.

Customer Service

I did not receive timely or correct information.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Workmanship was excellent! Car looks like new where the damage occurred. Staff was so pleasant to work with, very professional and helpful. Highly recommend.

Kept me Informed?

Yes

Ready on Time?

Yes

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