G&C Auto Body - Berkeley

4.8 (2,485reviews)
97%
1239 5th St.,  Berkeley,  CA  94710
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In operation 54 years, 7 years at this location.

G&C Auto Body has been family owned and operated since 1972. Walk into a G&C Auto Body location and you might be forgiven for thinking that you’ve just entered a swanky hotel lobby or cruise company lounge. The massive wooden counters, nice carpets, tasteful lighting and well dressed employees might surprise you at first, but it’s all part of the G&C Auto Body experience, which is carefully crafted to make you feel welcomed and at ease. “When someone walks into one of my shops I want them to understand that I plan on being in business for a long time,” Owner Gene Crozat says, “I’m fussy about everything.” The waiting areas even include gourmet coffee, pastries, sodas and a fridge filled with chilled bottles of water. Cushiony couches and a TV tuned to the news complete the image of a confident and comfortable establishment

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 6:30 am - 4:00 pm
Tue 6:30 am - 4:00 pm
Wed 6:30 am - 4:00 pm
Thu 6:30 am - 4:00 pm
Fri 6:30 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,485)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, seamless repair processes, and outstanding attention to detail, with many noting their vehicles were returned looking brand new. Communication stands out as a major strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous repairs completed ahead of schedule. Customers also commend the professional and friendly staff, smooth insurance coordination, and thorough vehicle cleaning upon return. A few customers noted areas for improvement, including more proactive and consistent communication updates, better color matching in some cases, and clearer timelines when unexpected delays arise.
AI-Generated from reviews written in the last 12 months
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"... courteous, friendly and helpful every step of the way. The repairs on my vehicle were excellent, plus over and above this beautiful repair work, they cleaned and polished ..." Read more
"Very thorough repair, discovered an underlying problem that required a new part to be ordered and installed, ..." Read more
"... the service and professionalism of the team! The repairs were completed at lightning speed." Read more
"... do the repairs even though I said not to proceed, the paint they used doesn't even match the paint on my car. They chose the wrong color code. The paint they ..." Read more
"... the service and professionalism of the team! The repairs were completed at lightning speed." Read more
"It took a little longer, but it was because of parts that had to be ordered, and I received timely updates."
"The service was great but the work took twice as long as they told me it would."
"It was completed early and for less than the original quote."
"Everyone was very kind and professional, and there was great communication about the process and status of my vehicle."
"... required a new part to be ordered and installed, communicated well throughout, tested new sensors as part of the repair. Excellent quality." Read more
"... received a text that my car would be done by Friday. I followed up twice with no response and then the following week they let me know that there were delays and ..." Read more
"Communication was not consistent. I had to be very proactive."

Likely to Recommend

Repair Quality

I called regarding an issue with repair and no one ever responded.

Customer Service

Communication skills need sharpening.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

That’s a well run shop

Customer Service

Clear communication, made sure I understood

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

I recomend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Door alignment at the top looks off but overall everything is good.

Customer Service

Miscommunications due to your websites not working properly for work status updates. Also wasn’t clear about rental car communication - enterprise picked me up but didn’t have the car ready for me. Maybe I assumed that was arranged when the pick up was scheduled.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This was our first time at this shop and we really liked the way we were treated and how our case was handled. They helped us every step of the way. We would definitely recommend this shop and tell other people to go there

Repair Quality

Gustavo was helpful, kind and knowledgeable in getting our car repaired. He kept us in the loop about the progress and got the repairs completed early so we could have it for the weekend

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

G & C body shop is very good place for bodyshop. They are very kind and knowledgeable, also gave me a very fair and transparent estimate, explaining exactly what needed to be done without trying to upsell me on unnecessary repairs. The customer service was top-notch, friendly, and professional. The repair quality exceeded my expectations, and the car looks perfect. I will definitely be coming back for any future bodywork needs!"

Customer Service

Vey nice and comfortable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Good work and service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great speedy work. Even vacuumed the car ++

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very attentive people

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Really nice folks, good communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job, great service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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