1st Choice Collision - Cypress
In operation 4 years.
1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice Collision is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone that assisted me at first, Colission was very friendly, informative, fast, and friendly, I would definitely recommend them to anyone I know, and I would go back to them if I ever need help.
Customer Service - 5.0/5.0 -
It was excellent.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kimble has excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you, excellent service, they were very fast and left my vehicle as new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They always update us on the vehicle
Customer Service - 5.0/5.0 -
Very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional-aweaome
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Timely updates and quality work. Great job!
Likely to Recommend - 5.0/5.0 -
Great job folks!
Repair Quality - 5.0/5.0 -
No issues found in repairs.
Customer Service - 5.0/5.0 -
Timely updates
Returned Clean
My Experience - 5.0/5.0 -
I enjoyed working with Kimberly. She kept me updated regularly and she was always nice and friendly.
Likely to Recommend - 5.0/5.0 -
I would recommend you to friends and family.
Repair Quality - 5.0/5.0 -
I am happy with the work that was done on my car. It was a pleasure working with Kimberly who kept me updated at all times. She was always nice and helpful. I would recommend you to my friends and family.
Customer Service - 5.0/5.0 -
Kimberly was very professional and nice, a pleasure to work with. Everyone else in the office was also very nice.
My Experience - 5.0/5.0 -
The service and repair was top notch! The constant communication and updates were greatly appreciated and my car looks like new. I couldn’t have asked for better service or a smoother experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kimberly did a EXCELLENT job. She kept me informed throughout the whole process. She was always available to answer any questions or concerns that I had.I was very satisfied with the repairs done on my vehicle. Even when I arrived close to closing time she had a great attitude and was very patient.
My Experience - 5.0/5.0 -
Kimberly did a great job communicating with me and keeping me updated about my car. She was super sweet and helpful!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Our vehicle was in a minor fender bender. The at fault driver’s insurance is Geico and they told us to go to 1st Choice. At first we were very happy with the customer service we received when dropping off the car. Those feelings quickly changed over the next 3 weeks our vehicle was there. The receptionist is very pleasant and I do believe she passed along the messages I left for a return call, but those returned calls were few and far between. Our car had never had a warning light on the dash and the only visible damage to the taillights was the right light that had been cracked and was replaced. Our rear bumper was disassembled and replaced. Upon replacing the bumper just before our car was to be returned to us the left taillight wasn’t working properly and an error code came up on the dash. 1st choice ordered a new light, but while waiting on the light they had their “best” electrical guy come from another location and take a look at it. He was able to get the light to work properly and the error message was gone. We got our car back and less than 2 days later the light completely went out. We took it back to 1st choice and I was told by the Manager Mike that it must be the bulb. It’s a 9 year old vehicle and it was just at the end of its life. I disagreed. After going back and forth and Mike telling me he had to give his bosses a definitive reason the light was not working or he couldn’t cover the replacement of the taillight. At this point our car had been in, out, and back in the shop so I paid out of my pocket to replace the light. 1st choice charged me for the part $104 and some change. I will say they did not charge me labor for the replacement. The light worked and the error code was gone. A day later the light completely went out again. We called Geico and we took it to the dealership. They diagnosed the issue. When 1st Choice disassembled the bumper, disconnected the tail lights then reassembled they, I am sure inadvertently, shorted out the wiring in the taillight harness. The dealership was able to fix the problem. The adjuster from Geico said they would be speaking with 1st Choice about the way they handed our claim, as well they mentioned they believe 1st Choice made some dishonest discrepancies in their billing. Geico reimbursed me what I spent on the taillight as that was not the problem. I would not recommend taking your vehicle to 1st Choice. If an insurance agency tells you that 1st Choice is a preferred vendor of theirs, I highly recommend telling the insurance company that you would prefer taking it somewhere else. I find 1st Choice to be dishonest, not willing to stand by their work/mistakes, or value their customers.
Customer Service - 0.5/5.0 -
Read prior remarks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are super happy with the work that was done to repair our vehicle.
Customer Service - 5.0/5.0 -
Customer service was great. Kimberly kept us informed every step of the way.
My Experience - 5.0/5.0 -
Kimberly was so sweet to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great people that do great work. Really appreciated how they kept me updated on the status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Unfortunately, we were involved in another accident and brought the vehicle back to the shop.
Repair Quality - 4.0/5.0 -
We had to bring the car back to get the signal light repaired.
Customer Service - 5.0/5.0 -
Very courteous, responsive and friendly.