1st Choice Collision - Cypress
In operation 4 years.
1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice Collision is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone I dealt with was excellent! From the immediate smiles and greeting as I walked in the door...through the Front Desk fabulous lady, to the ready-and-waiting sweetheart from Enterprise, to dearest Larry as he reviewed my damage and made his bright yellow notes, all the while being very respectful and listening to my comments. And my pick up was a dream. I walked in, and the lovely front desk lady hopped right up to pull my car around front. She accepted the key to my rental and I was on my way. I am very impressed with this shop. The kindness and professional they show does NOT go unnoticed. I appreciate you all very much!
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Every employee u came across at this shop was excellent. They were ready and waiting for me to arrive to my appointment to drop off my car. Had my rental car and reb standing by to walk me through the temperary vehicle. Enterprise Rep. was kind, efficient and through. Then Larry went over my damage that need inf fixing and I was out in about 10 minutes. This staff are Rock Stars!
Customer Service - 5.0/5.0 -
Efficient Rock Stars!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0 -
I feel the repair took longer than needed and definitely longer than estimated. Communication with my service advisor was difficult at best.
Customer Service - 2.5/5.0 -
Service advisor was difficult to talk to and definitely did not listen to my requests.
Returned Clean
My Experience - 5.0/5.0 -
Asma was fantastic. There were delays, but Asma assured us we were being taken care of in the best way possible. We are very grateful for the way Asma kept in touch with us and kept us at peace with this process. She is a gem!!! We were also very pleased with the excellent repair work that was done on our car! It looks really good!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They stayed with it till they got it right!!!
Customer Service - 5.0/5.0 -
Asma was great. There were delays and she assured me that it was ok because they wanted to get things done excellently!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and nice people,
Customer Service - 5.0/5.0 -
Great service and nice people,
Returned Clean
My Experience - 5.0/5.0 -
I'm very happy and satisfied with my car done by your employer .. I want to say thank you so much to miss Asma Khan she very sweet and friendly with customers.. I want to give her 5 stars..and I want to say thank you to Mr Richard did my car look like before after I had accident ..I want to give him 5 stars...
Likely to Recommend - 5.0/5.0 -
Not now
Repair Quality - 5.0/5.0 -
Good job and professional
Customer Service - 5.0/5.0 -
Good job and professional
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0 -
Tired to turn on my care yesterday and the battery was shot. Jumped the car and got stranded. Returned the car with a dead battery (battery was only a year old)
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Trying to deliver a fix car with a visible bad alignment between the back door and the bumper, is definitely, something that shouldn’t have happened at all. On top of that, they tried to convence me that the part will accommodate with the time. By nature, a Colision shop should be detailed oriented.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Larry made sure I was informed at all times. Little things came up with my truck but Larry is managing everything without issue!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service and the work done was excellent.
Repair Quality - 5.0/5.0 -
My car looks great.
Customer Service - 5.0/5.0 -
Larry informed us weekly on the progress of our repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Oh I will 100% be recommending 1st choice and provide Larry's name as the advisor.
Repair Quality - 5.0/5.0 -
Overall the work performed was above board. We do have an issue with the roof moldings but they came in that way from the supplier, so I don't fault 1st choice for that. This was 100% on the vendor that sold us the moldings.
Customer Service - 5.0/5.0 -
Oh man, I dont even have enough words to express how happy and delightful I am with the customer service I recieved from Larry. If I could give a higher score than 10 I would. Larry is AMAZING, I was genuinely impressed with his honesty and thoroughness. His Buddha like patience with me, answering all my long winded questions and concerns is commendable and quite honestly deserving of an award!! From the beginning to end Larry kept me informed. Good, bad or ugly news, I was made aware of it almost in real time. Larry was kind and concise and always very respectful. He also never hesitated to accommodate any additional requests that I made. Then, when I went to pick up my car and offered him a 100 dollar tip for all his help, Larry didn't take it. I mean who does that? I'll tell you who, Larry does that because he takes pride in his job and doesn't expect anything in return. And even now after the work was done, as soon as I reached out to Larry regarding my displeasure with my roof moldings. He jumped into action and ordered some new ones right away! He has been keeping me informed on the deliver as well. In closing, there is nothing bad I can say when it comes to Larry's stellar performance. I don't know how much Larry gets paid but he truly deserves a raise!!!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Very good service.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Hail damage repair was all good. Few weeks prior comp. damage to front bumper from professional landscape mowers could have been sanded and painted at the same time the hood was painted. Disapointing.
Customer Service - 4.5/5.0 -
Communication is always a little slow with most service companies.
Returned Clean
My Experience - 5.0/5.0 -
Excellent work every time I have needed repairs. Professional work and great support staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Asma is friendly and professional. The car is fixed before estimated time and job well done.
My Experience - 5.0/5.0 -
Thanks for buffing out my headlights and doing touch-ups on the minor scratches! You guys did a fantastic job and I will certainly be recommending y’all to people I know for their car repairs!