1st Choice Collision - Cypress
In operation 4 years.
1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice Collision is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding customer service from Asma Kahn.
Customer Service - 5.0/5.0 -
Excellent.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
They didn't know what the problem is for the first time when they replaced the mirror and the mirror didn't work properly. They said Acura manufacture didn't make to control the mirror up and down but it is not correct information. They finally fixed the problem but it took time.
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I dropped off my car in the first collision on telge august 31 2022. I dropped it off for some body damage. They held my car for over 2 months and fixed the body damages but while having my car in their custody for 2 months they also damaged another portion of the car while it was in their possession. I only needed body work which I have pictures and the statements of the inspection and the work that needed to be done but when I received my car, I saw that my radio system was damaged. I dropped off the car with the radio working at 100% effectively and perfectly, so it should not have been touched in any shape or form but why am I receiving my car back with a broken radio when that is not how I left it. The location has given me the run around with my vehicle since the first day of dropping off. They have lied to me about the progress of my car, shipments of parts, the timing that it will take for the job to be done and more. They also told me I could not see my car when I paid first which was also a lie and very malicious. I have been trying to work with the new manager of the location named “Cody” but he as well is giving me the runaround, not answering my calls and not returning my calls. The mechanics have been very rude as well when I would ask for updates or any information that deals with my vehicle. I just want my car back in my possession with everything working and functioning the way I dropped it off.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
Only if they can fix the issue with my ac and the start up issue
Repair Quality - 3.0/5.0 -
Since getting my vehicle back, starting it up seems like it's dying like it has low power. And my ac is not heating up unless I go past a certain speed limit and the setting on the ac controls sporadically change on their own.
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff! Very friendly and accommodating
Customer Service - 5.0/5.0 -
Great service and staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were quick to respond to my needs as they knew right away what needed to be done. The staff was very friendly, and they gave awesome service through all my needs. They didn’t try to hassle me into anything I didn’t need nor want, and that’s a big thing I look for anywhere I go. They’ve definitely earned my business for my future needs. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication
Customer Service - 5.0/5.0 -
Good communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They finished my car quickly like they said and customer service was awesome
Customer Service - 5.0/5.0 -
OUTSTANDING CUSTOMER SERVICE
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Parts removed to get to damaged parts were lost or stolen. License plates were lost. 3 + months to repair. Parts were canabilized to use on other cars.
Customer Service - 1.5/5.0 -
After the first month, communication stopped unless I sent messages for update.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
There was no communication, y’all said it would be done multiple days and then want done until a full week later. You guys didn’t start ordering parts until really late. Very dissatisfied and will not be coming back.