1st Choice Collision - Cypress
In operation 4 years.
1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice Collision is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was one of the best, fastest and fantastic environments I have ever been in. This will definitely be my go to for any or all repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!! Finished a little earlier than I thought!! Staff were all very friendly and helpful. I would recommend without hesitation!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Everything was great! The personal were very helpful and Courteous, the texts kept me informed, and my car was ready before the estimated date. Thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Staffing issues. NO ONE called me regarding my vehicle.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Service is fast and professional. The car was well painted. He was satisfied with the repair and took the car. When parking, I found that the rear view camera is not connected. I came back. The technician quickly helped me, restored the contacts of the camera, as soon as I arrived, I did not have to wait. Thank you.
Customer Service - 5.0/5.0 -
Service is fast and professional. The car was well painted. He was satisfied with the repair and took the car. When parking, I found that the rear view camera is not connected. I came back. The technician quickly helped me, restored the contacts of the camera, as soon as I arrived, I did not have to wait. Thank you.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is the best shop I have ever had a car repaired at.
Repair Quality - 5.0/5.0 -
The only thing I noticed is that it does not seem that the new headlights were aimed properly. While night driving, the lights are clearly shining where they should not be. This is my 3rd different vehicle I have had repaired there and the work is second to none.
Customer Service - 5.0/5.0 -
Did a great job keeping the cost in check, even doing another search for parts at better prices.
Returned Clean
My Experience - 5.0/5.0 -
Nicole provided excellent customer service - very thorough, knowledgeable and kept me informed on the status of my car repairs. I would recommend 1st Choice Collision to my friends who are in need of repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Despite the issues with this repair. My other repairs with 1st Choice were handled perfectly. Like Meatloaf sang "2 out of 3 ain't bad".
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
This is the 3rd time I have had my truck in for work. This is also the only time there were issues with getting it repaired. Normally you are spot on, but this time there were a lot a speed bumps in the way. Did not order parts in a timely manner. Ordered the wrong parts. Even though the brackets were talked about the day I brought my truck in, they were not ordered till near the end of the repair.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I did not leave with a sense of trust. I feel obvious damage was ignored if not hidden during the process. Who knows what else will become evident down the road.
Repair Quality - 2.0/5.0 -
The price was raised on me twice. Took 3 trips in to get simple work done.
Customer Service - 4.0/5.0 -
All but one employee were amazingly helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Izzy was great about communicating. Only reason for a lower mark is that car wasn't ready on original date projected and a lingering issue caused another 1-day delay on initial pick-up.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0 -
The staff at 1st Choice kept me abreast of my vehicle's repairs.