1st Choice Collision - Cypress
In operation 4 years.
1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice Collision is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Karla was GREAT! The level of communication made things easy to know what to expect.
Returned Clean
My Experience - 0.0/5.0 -
Quarter panel was offset from the rear
My Experience - 5.0/5.0 -
Great repair job!
My Experience - 5.0/5.0 -
Service rep Kimberly was amazing. She was very helpful, kind, and kept me updated about the service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kimberly my service rep was amazing. She did a great job communicating everything. I got my vehicle back earlier than expected. Kim was a pleasure to work with.
Customer Service - 5.0/5.0 -
Kim was great
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0 -
Kept me informed during entire time car was being worked on!
Customer Service - 5.0/5.0 -
Excellent company
My Experience - 5.0/5.0 -
Karla took great care of us. The only surprise was a difference in cost that we didn’t expect. The part price increased between the time we bought and paid for it vs when it arrived. We were charged the difference. Kayla said she’d take care of refunding the difference.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0 -
I am fully satisfied with the quality of the Repair, but not fully satisfied with the quality of the service. There were no proper communication regarding the changing estimates, there were delays for the repairs, etc. I would have preferred more upfront communication and Updates on the progress.
Repair Quality - 4.5/5.0 -
I am fully satisfied with the quality of the Repair, but not fully satisfied with the quality of the service. There were no proper communication regarding the changing estimates, there were delays for the repairs, etc. I would have preferred more upfront communication and Updates on the progress.
Customer Service - 2.5/5.0 -
I am fully satisfied with the quality of the Repair, but not fully satisfied with the quality of the service. There were no proper communication regarding the changing estimates, there were delays for the repairs, etc. I would have preferred more upfront communication and Updates on the progress.
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loved the text updates I would get and my car looks brand new after picking it up today. Customer service was good.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
My car seemed fine when I picked it up. When I got home I saw that 3 lug nuts were missing on my tires. One of them being the locking one. Then a couple of days later I heard a weird sound and I looked under my car and saw that the cover is partially off. There are about 6 screws missing. I will be calling on Monday having a technician fix this!!!!!!
Customer Service - 3.0/5.0 -
Customer service was alright
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Besides the vehicle not being ready when they said, I do not have any issues
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kim excelled in customer service. She was patient we me during the 2 month process. She also came in on a Saturday in order for me to drop off my vehicle.
My Experience - 5.0/5.0 -
Thank you for the job well done! And especially thanks to Kimberly for all her help in this process!