1st Choice Collision - Houston
In operation 4 years.
1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am glad ,knowing your place . So kindly step , specially Mr. Larry was very good with me I’m so happy with all work done . Thank you so much , I will recommend some one who I know all friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They have a few things to finish up on but they did an amazing job and I really like the people there
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service team was very responsive and kept me updated on status of repairs the entire process. Very please with the level of service and the repair itself.
Likely to Recommend - 5.0/5.0 -
Extremely satisfied with repairs.
Repair Quality - 5.0/5.0 -
Great customer service! Service team kept me informed of my repairs the entire time and completed my repairs ahead of schedule.
Customer Service - 5.0/5.0 -
Same comments.
My Experience - 5.0/5.0 -
Great customer service, my cat looks great and runs great. I’ve been to this shop before and would return and recommend to friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
THEY WORKED HARD TO MEET TIMING, REQUIREMENTS AND QUALITY. WITH EXCELLENT COMMUNICATION
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great team and great service!
My Experience - 5.0/5.0 -
Larry was very pleasant and thorough in proving the estimate and getting the repairs done on schedule. Very good experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
1st choice was easy to work with, competent and thoroughly professional. Larry provided information regularly through the repair - all on all, a great experience
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Completely satisfied with the repairs as well as the customer service received. Larry is very professional and was always keeping me updated with the progress of the repairs
Likely to Recommend - 5.0/5.0 -
I would recommend 1st Choice Collision to friends and family if they ever were to need a great place for their repairs.
Repair Quality - 5.0/5.0 -
Work was done in a timely manner. Personnel are very professional.
Customer Service - 5.0/5.0 -
The customer service I received was great, Larry was always keeping informed with updates of my car's repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Larry made my entire process smooth from start to finish from the day I brought my car in for an estimate to updating me 2x/week regarding repairs. Additionally, a much needed surprise was getting my car back and finding out that it was detailed. Boy was that a welcomed & much needed surprise for me. I enjoyed the convenience of the text message system when it came to updating and receiving updates as I work in health care and unable I answer the phone all the time to receive updates. Thanks again Larry! Will be referring others here.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Larry did a great job keeping us updated with the entire process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the updates on the status over the course of the repair. And they even cleaned my car before I picked it up. THANK YOU for all of your help. Larry was my point of contact.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was very accommodating. My car received hail damage and they had the right tools to discover every single little issue. The hail caused. I could not find a trace of the hail when the car was returned to me looking like brand new. They even cleaned the inside of my car making me feel like I was driving it off of the showroom. I liked how they electronically kept me updated on the progress saying they were going to be done by a certain date and they were 50% done one day, then on another day saying they were on track. The service was top-notch and they worked directly with the insurance company. I had no stress, wondering if things would get done and it was done at the time they promised. These guys are the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job, thank you so much 😊