Acme Opco LLC

4.9 (979reviews)
98%
220 King Street,  Northampton,  MA  01060
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Shop AssistantSparkles

In operation 5 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at ACME Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental - Enterpriseยฎ
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (979)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive repair results. Many highlight that vehicles were returned looking brand new, often cleaner than when dropped off, with several noting the unexpected detailing as a wonderful bonus. The team is frequently described as professional, friendly, and knowledgeable, with customers feeling well-informed throughout the repair process via regular text updates. Timeliness is a strong point, with many repairs completed ahead of schedule. A few customers noted delays due to parts availability or insurance-related issues, which were largely outside the shop's control. Rare concerns included minor post-repair issues that were promptly addressed. Overall, customers express high satisfaction and willingness to recommend the shop.
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"... final result was far better than my expectations. The repairs and attention to detail was A-1 and the detailing and cleaning of my car before I picked it up was ..." Read more
"Impeccable work on a severely damaged vehicle. Looks like new."
"Visually it looks great, it looks like it never happened. The vehicle was returned to me cleaner than when I dropped it off, inside ..." Read more
"Excellent service driven by perfection!"
"Could not be better example of competence, expertise, and courtesy. So rare these days."
"A few days earlier than expected."
"It was delivered 2 days ahead of schedule which was very appreciated."
"It was ready a day early and that was even with the additional battery change!"
"They did everything that needed to be done, they were ahead of the schedule they gave me and made the car look - frankly - better than before the accident."
"... washed. Im most appreciative of the turnaround time. I brought my car in on Tuesday and it was ready the Friday of that week. Many, many thanks for the excellent ..." Read more
"Amazing communication! We got updates every day or two as the car moved along in the repair process. Weve ..." Read more
"The updated texts about the progress of my vehicle was very helpful and any additional questions I had were always answered ..." Read more
"They kept in touch thru text updates which was amazing. A tech also called me with an update."
"... personnel at Acme were superb at customer relations, keeping me informed at every step of the process, and dealing directly with the insurance company, ..." Read more
"I received text updates and felt very informed throughout the entire process."

My Experience

Only minor item hardly worth mention Was 3 of the ties were at 31 psi when I picked it up. One was 42 psi which was probably the new one I replaced before I brought it in. Seriously, no big deal as the bodywork was flawless. ๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป

My Experience

Josh was terrific from beginning to end as was the woman at the front desk. I so appreciated all the communication. Everyone was friendly and kind. The car was finished before I expected. And my goodness, the car was beautiful inside and out. It has never looked so good. Acme is the way a business should be run!! Thank you for a great experience!!! Jody

Likely to Recommend

Absolutely!

Repair Quality

This is my car, Jody, so I am writing the review. Acme is one of the best businesses I have ever run across. Everyone I had contact with was pleasant, kind, and informative (shout out to Josh). My car not only got a new sunroof and parts, but it was so shiny and clean inside and out!! I so appreciated that!! If I ever need any car body work or repair again, Acme will be my first and only choice!!!

Customer Service

Returned Clean

My Experience

Wonderful to work with, excellent high standards, beautiful work!

Likely to Recommend

Great place great people.

Repair Quality

Fabulous work. Very lovely people to work with! Friendly, kind, great at sharing information.

Customer Service

Absolutely top notch!

Returned Clean

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My Experience

You were great! Iโ€™m taking pictures of my clean car because it wonโ€™t stay that way!

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While they were professional and courteous, I was disappointed that they did not honor my request to keep the wheel that was replaced. It had significant value and now I don't have it. The response was a mild "were sorry" and if another one like it turns up, we will let you know. Its value was at least $300.

Customer Service

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Returned Clean

Likely to Recommend

Not a 10 just because of the distance from where I live. But would definitely come back with my Tesla and send anyone with a Tesla.

Repair Quality

Customer Service

Very helpful and friendly. There was a long period of time at the beginning with no update on the car. Only within the last couple days was there any update. Would be nice to at least know status while waiting for parts and things like that.

Returned Clean

My Experience

Awesome job, Awesome Crew. Would not hesitate to recommend to all my friends. Keep up the Great work.

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Great Job ๐Ÿ‘

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Iโ€™ve already done it

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Great service

My Experience

Service was ha endless very quickly. And professionally.. staff welcoming and efficient. Very positive experience!

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Repair Quality

You guys are amazing and went above and beyond to repair my car well and in a timely manner!!

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My Experience

Terrific work

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This the the second time I have had the pleasure of doing business with Acme Auto. Every aspect of both experiences have been exceptional.

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Repair Quality

Service was everything I expected. Acme is the best in the Valley.

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Returned Clean