Acme Opco LLC

4.9 (979reviews)
98%
220 King Street,  Northampton,  MA  01060
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Shop AssistantSparkles

In operation 5 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at ACME Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (979)

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I go to them for these things!

Repair Quality

Thanks! They took me first and did a brilliant job!

Customer Service

All was good! Also they took me first of the day so was easier to get rides there and back! Great job.

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The work was good. The timeliness and customer service were pretty awful.

Repair Quality

The repairs themselves were great (except for one small area that is white instead of painted to match the rest of the car & bumper)

Customer Service

I had to call almost every day to try to get updates. My car was there 2 weeks instead of one and no one ever returned a single call to let me know what was going on. It was very frustrating.

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My Experience

Such an amazing job. I’m very happy with the work done and service provided. I couldn’t say enough good things.

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No complaints, great customer service as well as repairs.

Repair Quality

Great communication as there was a delay in getting parts. Kindly gave me a loaner vehicle. Treated with professional courtesy. Thanks

Customer Service

They kept me up to date with the progress on my vehicle’s repair and were friendly and courteous

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Took a little longer than expected but the quality of the work was great.

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My Experience

Acme provided five star service and provided a five star repair!!!!

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Overall it was a very good experience. You kept in touch the whole time letting me know where things stood and when the job would be done. The only complaint I would have is I got a text message on Tuesday night that the car was finished and asked if I picked it up yet. I went 1st thing the next morning to get my car and it was not ready yet. That was an inconvenience because I had a very busy day and had to come back later in the day. Besides that you all did a great job and were a pleasure to deal with.

Customer Service

everyone is very nice

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Very satisfied with their work and customer service. Being a repeat customer, I would highly recommend them to friends and family.

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Very satisfied. Everyone I dealt with was very friendly and customer orientated.

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Repair Quality

Excellent repair.

Customer Service

Need better communication regarding status of repair.

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Only because my tire was sent out to be fixed and all four wheels got alignment and I have a shaking /noise called them they recommended to take it to a shop it’s just wear and Tare but wouldn’t it be seen when doing the tire and or alignment.They informed me I needed antifreeze at pickup so I would think they would tell me about wear and tare.

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I would without hesitation.

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Communication was easily accessible, courteous, and prompt.

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The fact that I still got this survey even though the work wasn't done speaks to the issue of customer communication.

Repair Quality

I felt strung along for weeks and weeks and ultimately picked up my car and had it repaired by Tommy Auto Collision.

Customer Service

Virtually no communication about when a side view mirror would be in and when they could install it. When I decided to go elsewhere no attempt to discuss or make it right.

Likely to Recommend

I would definitely recommend you to other people. If their insurance has you on their list and if they don’t mind the drive if not from the area.

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