Alpine Collision & Auto Repair
In operation 5 years.
Quality collision and automotive repair in Vancouver Washington.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great positive experience. Employees were professional and courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Had a great experience from start to finish with Alpine Collision and Auto. Great work and communication throughout.
Likely to Recommend - 5.0/5.0 -
Absolutely. Our son in law, Chris Wheeler, highly recommended Alpine and said Clarity was so good as the excellent skills of the staff.
Repair Quality - 5.0/5.0 -
Overjoyed. Absolutely and totally satisfied.
Customer Service - 5.0/5.0 -
Excellent. Clear and precise explanations of what all was to occur constant updates through out the repair process.
Returned Clean
My Experience - 5.0/5.0 -
Very thorough. We have been treated honestly each time our cars have been in your care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything looks great, and my vehicle came back cleaner than it was when it went in!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was great. Everyone was very friendly and professional. I kept getting updates with the services being done to my vehicle. Overall great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience with Alpine. Everyone was super friendly and went out of there way to make sure I was satisfied with my repair of my Audi. Highly recommend !
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The truck looked amazing after it was all done and very quick turn around.
My Experience - 5.0/5.0 -
Simply the best! Wouldn’t take my car anywhere else!
Likely to Recommend - 5.0/5.0 -
I would gladly recommend you.
Repair Quality - 5.0/5.0 -
Simply the best!
Customer Service - 5.0/5.0 -
Amazing service!
Returned Clean
My Experience - 5.0/5.0 -
It’s never fun to need body work done on your vehicle. But Venus was so kind and professional. She was in constant communication and made the experience so nice. Many thanks to her.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
First off things were rushed with the estimator Dylan McCoy. He did not take the time to explain how the repair would be done. The estimate was rushed. I dropped my car off on Monday and was told I would get some type of update, I did not. Friday morning I called and was told it was ready. I said when was someone going to call me then? I asked when did you call? Dylan said he called me twice. I didn't get a call on my cell number which they have he called my house number(yes, I still have a land line) which the answering machine is full he said. He didn't even try the other number. So I went to pick up my vehicle and was not happy as soon as I walked in the door. The lady at the desk just said I had to pay my deductable which was $400 dollars, no problem but is someone going to go over the work that was done, because it didn't look that good to me. So she said oh ok let me find someone and that's when Diego the shop manager introduced himself as, said he could do that since Dylan was not there. We went outside and I showed him my concerns. He didn't have any words. Then he gives me excusses pointing fingers at the insurance company. Then I asked him to read the estimate so I could understand and he couldn't even do that, but he's the shop manager??? Since Dylan was not there on Friday, I was told that he would be in on Monday at 9:30-10:00. I returned on Monday around 10:30 and Dylan was not there. I'm like what is going on here???? They called him and said here could be here in 15 minutes I said OK. He arrived and we went over my concerns. He apologized for not explaining the processes and how things go with this type of repair I was receiving. I didn't agree with what he was saying because he took pictures of the whole car inside and out. He tried to say that this was all rock damages and the insurance company doesn't pay for that type of damages. But he said that they would have to pull the bumper off and I asked will you paint the whole bumper, he said yes and apply clear coat too. So I asked him to pull up the pictures he took and show me those marks then. He pulled up the pics and we went outside to compare. He could not find the damages in his pictures. Then he starts with the excuses on how they don't have a good camera for that. I don't see how that's my problem. So after going back and forth Dylan decides to disrespect my by Physically clapping his hands at me stated he was done with this. I don't appreciate the disrespect clapping his hands at me like I'm one of his kids or like I'm a dog! I will never do business with your company ever again and I will NEVER, EVER recommend anyone I know to patronize your establishment.
Customer Service - 0.5/5.0 -
Totally unprofessional and disrespectful....customer serviced SUCKED!!!!