A&M Auto Body Collision Repair Center

4.9 (1,837reviews)
97%
430 West 1st Ave,  Eugene,  OR  97401
See Photos
Online Estimate
Bot
Shop AssistantSparkles

In operation 70 years.

At A&M Auto Body, we're here when you need us and we take pride in the quality of our work. With 60 years locally family owned and operated, we believe in the workmanship of our technicians and we warrant the repair against defects for as long as our customer owns their vehicle. We will go to any length to assure a repair of quality and customer satisfaction.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
Kia
Call
Email

Reviews (1,837)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or even better than before. The team receives strong recognition for professionalism, friendliness, and making the repair process smooth and stress-free. Communication stands out as a key strength, with customers appreciating regular text updates and proactive outreach throughout the repair process. Timeliness is frequently highlighted, with many vehicles completed ahead of schedule. Customers also express delight at receiving their vehicles thoroughly cleaned inside and out as an added touch. A few customers noted opportunities for improvement in communication consistency, including more proactive updates when timelines shift, and occasional minor quality concerns - these observations come directly from customer comments and reflect areas the shop can continue to refine.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... finish. The staff were friendly and professional, the body work was done to a very high standard, and I really appreciated the immaculate detailing ..." Read more
"Excellent communication about the process. Beautiful and skillful restoration of the body damage. Job completed quickly and efficiently! Thank you ..." Read more
"A&M Auto Body provided excellent service. They completed my vehicles repairs early and went above and beyond my expectations. They provided updates along the ..." Read more
"... trim around windshield on a windshield replacement, they said that this was standard and will not repair or replace. They tinted the windshield after I was very clear ..." Read more
"... insurance company to make the process stress-free. The repair work was impeccable, and they went above and beyond by cleaning my car inside and out—it came back looking ..." Read more
"It was faster than I could imagine! They told me 5 days and it was ready in 3 👍🏻"
"The workers were friendly, helpful and the work was completed earlier than expected. Great experience!"
"The repairs were perfect, finished ahead of schedule, and the work was explained well by the employee."
"It was ready after date, BUT this was due to a faulty new part that had to be replaced by the mechanic, ..." Read more
"Vehicle finished date kept being pushed back."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service, friendly

My Experience

I asked if the minor keyed door could be buffed out but it was not touched. Otherwise everything else was fine.

Likely to Recommend

Repair Quality

Incompete job. I was told he would paint the whole bumper but only painted the scrape.

Customer Service

He did not do the work he told me he would do and sent the front desk help out to talk to me about it when I complained.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

The body work is beautiful! Only problem is that the right turn signal doesn’t work. The back flashes double time and the front doesn’t flash at all. I’m sure it’s an easy fix, will just need to bring it back in. :)

Likely to Recommend

Repair Quality

They did great work. They matched the colors perfectly and there doesn’t seem to be any problem with any of their bodywork.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I did not expect a clean car. I just expected the repairs done. That extra little touch made my day. The car looks just like new and I will sing your praises to everyone who needs a car repair. GREAT job!

My Experience

Last name is Gilmer not . This is my second repair experience with A & M. While I hope there’s not a 3rd, I would not hesitate to bring my vehicle to A & M. If you want to make sure the repairs are done right, choose the staff at A & M. They’re great at keeping you informed and they make your car look great again!

Likely to Recommend

Repair Quality

Looks great! Paint match is absolutely perfect and they even cleaned the interior a little bit. Work was done quickly and all the staff was very friendly and helpful.

Customer Service

Easy communication and very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We love the work the car looks amazing. Thank you

Likely to Recommend

Repair Quality

Looks great. Wish the door edge would have been completed.

Customer Service

Nice folks. All was completed on time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Such a smooth process everyone was so welcoming and communicative!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had a mixed experience here after my parked car was hit, which ripped away part of the front bumper and fender as well as disrupting the wiring underneath. I got three quotes around town and not only was A&M the lowest (less than a third the quote I got from M & G!), but their staff was friendly and courteous. Communication was good during the repair, and at least visually they did an excellent job. So far, everything great. However, the first negative was after picking my car up and driving it all the way across town, I realized the blinker was rapidly blinking, indicating there was still an issue with the headlight or wiring. Not only was I surprised that a collision shop would not do a basic check verifying the wiring is working after doing a repair on said wiring, but frankly pretty baffled by such an amateur mistake. I called them and they said come back in to have it checked out. I drive all the way back there, drop it off, and tell them I’ll be taking a walk around the neighborhood. Almost an hour into my walk I call them to check on the status and they tell me it was a wire that had come loose during the collision and it was all fixed. That’s great, but why didn’t you call me when it was done instead of making me waste my time walking?

Customer Service

See previous comment

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Done well and in a timely manner

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were great from the quote to the finished product. I appreciated how they walked me through the estimate line by line, were honest about estimated repair time and ultimately did a great job on the repair work

My Experience

1 - 20 of 1,837

Nearby Auto Body Specialties Auto Body Shops

Auto body shops nearby

view more shops in: Eugene  |  97401