Apex Auto Center Inc.

Likely to Recommend - 0.5/5.0 -

Is zero an option?

Repair Quality - 1.5/5.0 -

I mean the repairs were great, but the communication was terrible. You let us know 30 minutes before closing that the truck was done. I work in Boston, my husband works in Worcester, we had zero heads up it would be finished that day. Then you said our rental car would probably be null and void because the repairs were done ahead of a holiday weekend. Then when my husband showed up to pick up the truck he found out you’d moved it to another branch without telling us! So, again… thanks for the body work, but you’ve gotta get yourselves figured out.

Customer Service - 0.5/5.0 -

See above comment

My Experience - 5.0/5.0 -

Everyone was very nice, even though there were a few bumps along the way

Likely to Recommend - 5.0/5.0 -

I would like to thank the entire team at Apex Auto Repair in Framingham for the excellent service provided. It was not just about fixing my car—although the work was done with outstanding quality—but also about the overall experience. The staff was attentive from the moment I arrived, quick in their service, and very efficient with the paperwork. On top of that, the turnaround time was impressively fast. High-quality work, done efficiently and professionally. Thank you once again to the entire team.

Repair Quality - 5.0/5.0 -

I would like to thank the entire team at Apex Auto Repair in Framingham for the excellent service provided. It was not just about fixing my car—although the work was done with outstanding quality—but also about the overall experience. The staff was attentive from the moment I arrived, quick in their service, and very efficient with the paperwork. On top of that, the turnaround time was impressively fast. High-quality work, done efficiently and professionally. Thank you once again to the entire team.

Customer Service - 5.0/5.0 -

I would like to thank the entire team at Apex Auto Repair in Framingham for the excellent service provided. It was not just about fixing my car—although the work was done with outstanding quality—but also about the overall experience. The staff was attentive from the moment I arrived, quick in their service, and very efficient with the paperwork. On top of that, the turnaround time was impressively fast. High-quality work, done efficiently and professionally. Thank you once again to the entire team.

Likely to Recommend - 5.0/5.0 -

If they are ever no longer an approved vendor for my insurance company, I will still go there anyway

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Best customer experience/service

My Experience - 5.0/5.0 -

I am extremely satisfied with Apex's work. It is a company that operates with both efficiency and effectiveness. All the staff members are courteous and speak Portuguese. My truck was with them for just one week; when I went to pick it up yesterday, I was speechless at how perfect it looked. I just have to say a huge thank you—you guys are top-notch.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Rental car was very disappointing. Liberty Mutual told us it would be comparable to our Vovol. It was a park bench with four wheels. Very uncomfortable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional and kind service. A detailed and clean vehicle is always a plus.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

First reason the excellent communication. Second, the brand new car look

Repair Quality - 5.0/5.0 -

My car looks brand new. Makes buying out my lease even more exciting

Customer Service - 5.0/5.0 -

I loved the twice weekly check-ins. Took thinking about it off my mind, a stress reducer

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Fast and efficient service. My car looks brand new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional staff. Their work is top notch. I highly recommend!

Customer Service - 5.0/5.0 -

They were great about keeping me updated on the status of the repairs.

Returned Clean

My Experience - 5.0/5.0 -

Amazing service from beginning to end! Communication & repairs top of the line!

Likely to Recommend - 5.0/5.0 -

Definitely!

Repair Quality - 5.0/5.0 -

Incredible communication & repairs were perfect and on time!

Customer Service - 5.0/5.0 -

I will recommend you to others!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

All was good

Repair Quality - 5.0/5.0 -

They did a great job so I recommend others to try them there so kind people they know what they’re doing

Customer Service - 5.0/5.0 -

I recommend them to anyone who wants help with your car

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service all around!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

I’m not an expert and will show it to my son, but it looks like a good job to me.

Customer Service - 4.0/5.0 -

The intake process and delivery went smoothly and texts kept me in-the-loop, but some contact over the phone would have been nice.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very quick and professional service, thank you!

Customer Service - 5.0/5.0