Apex Auto Center Inc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Recycled parts were put in to my vehicle without consulting with me. I was not informed about the kind of parts before the work was done. My questions were not answered. I had asked to wait until the insurance gets back but my car was dumped back on me and I was threatened by a insurance RNS representative that my rental car will be canceled. Very unhappy with the service and behavior. There could have been a better communication about the parts before fixing and trying to understand what works well for the customer. I will not be choosing this body shop again not recommending it to anyone.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

I was completely unhappy with the kind of service the body shop had provided. I was not happy with the parts put in to my car. The body shop did not inform me well in advance about the parts they were putting into my vehicle before the repairs were done. I was informed that they have ordered parts and that they are working on it but no other detailed information. I was not even given the opportunity to pay for better parts if I want to. Recycled parts were used and the body shop did not bother to wait and get better parts as they wanted to get done with the repairs as soon as possible. Justin from the body shop was approachable and did a good job in getting my vehicle to me. But he was not able to answer my questions about the parts and made me speak to a RNS agent. Brendan, the RNS agent was very rude and kept mentioning he will cancel my rental car. I do not care about the $30 rental car but about my vehicle so it’s a disgrace to be threatened with canceling my rental. He also said “you car is done so you need to collect it” just because he signed off on the vehicle. I was not even given the opportunity to check my vehicle if it was done right. Customer satisfaction was not considered even one bit which is not how a shop or insurance company should behave. When asked if they changed anything in my car after the last visit , they just kept repeating “your car is ready, it needs to be collected “. This is the worst experience I have had. I will never work with this shop again. It is sad that liberty mutual has such shops in their network and it reflects on their quality. I made the mistake of assuming that liberty will get me the best services. I will chose my own body shop from next time. Overall, very unhappy with the service and the way I was dealt with by the body shop and RNS agent.

Customer Service - 1.5/5.0 -

The body shop did not inform me about the type of parts that were going in to my vehicle before the repairs were done. Justin, from the body shop was good with the service of getting my vehicle to me and dropping off a rental vehicle. Recycled parts were used for my vehicle which I was not happy about. They could have waited for better parts but I was not consulted even if I wanted to pay and put in better parts. The liberty mutual rns agent for the shop , Brendan, was very rude and kept mentioning he would cancel my rental car and was not answering any of my question. He said “your car is ready and needs to be picked” . Customer satisfaction was not considered at all. I was not given the opportunity to even check whether I am happy with repairs in my car and the RNS agent said since he signed off on it, it’s done. Completely dissatisfied with the service overall. I would never pick this shop again for my services or recommend it to anybody. It’s sad that liberty mutual deals with such body shops. It shows the quality of the insurance company as well as it is in network for them. Will definitely pick my own shop in future and not getting cheated into picking the insurance’s shop.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I was very impressed with Apex.

Repair Quality - 5.0/5.0 -

Appears to be a great job.

Customer Service - 5.0/5.0 -

Polite, informative, kept me up to date on repairs and when car was ready for pick up. Went out of their way to come pick me up and bring me rental place for my car.

Likely to Recommend - 5.0/5.0 -

Great work

Repair Quality - 5.0/5.0 -

Can't tell it from new. Really amazing!

Customer Service - 5.0/5.0 -

Great communication. Always knew the status of the car

Likely to Recommend - 5.0/5.0 -

I recommend it to everyone ,it is excellent place.

Repair Quality - 5.0/5.0 -

They offer an excellent service, they do an excellent job in short time, if you have car issues this is the perfect place to trust.

Customer Service - 5.0/5.0 -

Excelente customer service

Returned Clean

Likely to Recommend - 5.0/5.0 -

If I could give it a billion stars I would.

Repair Quality - 5.0/5.0 -

The communication made the process easy.

Customer Service - 5.0/5.0 -

Apex was amazing!!! I was so lucky to have that place close to my house, they were by far the best service center I have experienced in a very long time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was fantastic! From the front desk reception to Justin and the quality of the work done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were great. Very friendly atmosphere.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Totally and 100% sure they did a great job

Customer Service - 5.0/5.0 -

When was amazing and they contact me and let me know what was going on at every stage of the process and I couldn’t be more happier with the service I received from their team

My Experience - 5.0/5.0 -

Good job good assistance .😁👌

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Amazing shop!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They are very professional, very helpful , I’m happy with the repairs to my vehicle

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The best auto car in the area ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very good job!!!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very friendly, quick turnaround. Great experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The team at Apex took great care of me and my car. They made the car look brand new and kept me informed of the status during the entire repair process.

Likely to Recommend - 5.0/5.0 -

Great local place in Marlboro, would recommend to anyone.

Repair Quality - 5.0/5.0 -

Car looks and drives great again!

Customer Service - 5.0/5.0 -

Apex did an excellent job. The work was outstanding, great communication, and great to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Apex Auto went above and beyond to keep me updated throughout this process. I heard from them almost daily. They explained the repairs needed in a way that I understood. I will definitely go to them if I need my vehicle serviced in the future.

My Experience - 5.0/5.0 -

Quick and easy. Car came out brand new.