Auto Body Clinic - Reading

Likely to Recommend - 5.0/5.0 -

I always recommend Auto Body Clinic to friends and family! I have never been disappointed.

Repair Quality - 5.0/5.0 -

Amazing staff, top quality workmanship, would not take my an anywhere else! I have been a satisfied customer for 20+ years.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Staff was so helpful and pleasant. They set up the arrangement with the rent a car so it was there for me when I dropped off my vehicle. Work was completed ahead of schedule and looked well. Thank you to all the staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

You did great job. There is no reason not to recommend your service.

Repair Quality - 5.0/5.0 -

Thanks! You did a great job. My car looks the same as before the accident.

Customer Service - 5.0/5.0 -

Fast, professional and friendly.

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My Experience - 5.0/5.0 -

I was more than satisfied. The staff was efficient and courteous They went above and beyond when I had a medical emergency. they keot me informed of the progress of the repairs. . Highly recommended .

My Experience - 5.0/5.0 -

My jeep came back cleaner than I left it! And they finished right in the estimated time frame.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am satisfied with Repair. It was a good job. It was done in a timely manner.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My sisters have done business with you and raved about how good you were. They were right ! It was a completely painless process start to finish. My car looks beautiful !! Thank you !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. Very easy to work with.

Customer Service - 5.0/5.0 -

Again very easy to work with

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Having the communication was awesome!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’ve taken the survey three times already. Please stop sending this

Customer Service - 4.5/5.0 -

I’ve taken a survey three times already please stop sending this

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

AUTO CLINIC OF READING IS 5 STARS

Repair Quality - 5.0/5.0 -

AUTO CLINIC OF READING. 5 STARS!

Customer Service - 5.0/5.0 -

ABBEY AT AUTO CLINIC GREAT CUSTOMER SERVICE

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great and they did a great job.

Customer Service - 5.0/5.0 -

Very nice people and very accommodating.

Returned Clean

Likely to Recommend - 1.0/5.0 -

I would be more likely to recommend this place to enemies more so than friends. I’m disappointed and disgusted the experience I had.

Repair Quality - 0.5/5.0 -

I had to go back twice to fix the same issue, with one clip or bracket missing on drivers side, I brought it to there attention before I left there the first time and they told me it was suppose to have play, which wasn’t right called my insurance person, they talked to them at auto clinic, then it was okay to bring this back in to have missing clip fixed. They fix missing clip and when I go back to pickup up car, I didn’t see it asked them where it was parked and they pointed to some other guys business around the Conor, I walk over there only to find my car parked with my new bumper right up against some other persons business front door with a dusty half finished tow truck behind it picking up half done dusty body work cars and as I looked back at my car there was a woman with a giant baby carriage and a toddler in baby carriage trying to squeeze by the front of my car with my new bumper and the door opening of the other businesses front door where auto clinic park my car. The baby carriage was made out of metal and there like no space between where my car was parked and the person trying to get in to the other businesses front door and I tried to move my quickly but then the carrier truck loading dusty cars that were half done smashed Autobody cars was blocking me in with dusty cars on truck bed and had a really difficult time trying to back up and just barely made it out of there without in that small congested space. I went in to office to mention it to them and they didn’t even care or come out of office just said sorry from sitting in office chair and she said that wasn’t there before they said, In a non caring tone, I feel like they did that to be wise almost on purpose because i walked walked around the Conor while they where still working on my car for the missing clip and I wasn’t there when car was ready and walked back within 3 minutes of them calling me that car was ready. I feel it is really upsetting that is how they treat customers cars. Also, after going back in there to ask why they parked my car like that in front of other buisness and got a quick sorry, I then asked if there was any paper work with this and she looks at me kind of weird and said nope, and we just looked at each other for a moment in complete silence and she I felt was waiting for me to say something about car and I didn’t and just left, when I got home a day later I went to get car cleaned at car wash as I was waxing car and noticed two small paint loss spots on either side of passenger and driver side door and one in hood like two dot paint loss spots on either side that was not there before I brought it in too them, I feel like whatever they did putting new bumper with clip maybe it was there tools could have done that. I feel like it was them but can’t prove it 100 percent but it wasn’t there before I brought it in. and I feel if they did carelessly with tools and that’s just awful. I’m disappointed in bringing my car there and don’t like the way me or my car was treated, and it took me to have my insurance call them to fix that missing bracket clip, because when I was first picked up and brought that to there attention they told me that’s the way it is and wasn’t going to fix it. This experience is just unacceptable and I feel in my opinion they could have done better.

Customer Service - 1.0/5.0 -

They never even had my phone number right to call me and left me in the dark for weeks, I finally had to contact them. I feel like there customer service needs much improvement, from the way the one word answer they use to talk to you, to the way it is like pulling teeth to get them to tell you anything about the work being done. Feel like customer service needs to be customer service and they need training how to treat people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I am pleased with the paint repairs…they did a great job…even when I didn’t know what was on the car they took the time to try to remove “it” and referred me to someone else. But… I mentioned 5 times that JOHN died 6 months ago and everything should be in my name…! This was never changed….phone calls, texts, billing, etc…it would take a minute to correct… Thank you… Patty McGrath

Customer Service - 3.5/5.0 -

See comment above!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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