Auto Body Excellence 1

4.9 (1,445reviews)
96%
11385 Poway Road #108,  San Diego,  CA  92128
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 4:00 pm
Tue 9:00 am - 4:00 pm
Wed 9:00 am - 4:00 pm
Thu 9:00 am - 4:00 pm
Fri 9:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,445)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I think it may actually look better than before the accident.

Customer Service

Drop off is pure chaos.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Trunk emblem put in the wrong place, a piece of trim that goes along the top of the drivers side doors got broken and their screws missing,screws are missing for my interiror door panel so when I pull the door shut the panel feel loose and sloppy, minor scrapes and scratches to areas that were not being repaired, the paint around my driver side interior panel is all scratched up as if someone used the incorrect tool to pry on it, clear coat overspray on my brand new stainless steel muffler, I had to take the time to tuck my windshield weather striping back into place, and some major scuffing on the interior driver side plastic paneling. My car was scheduled for pick up on 10/30/15 but I was called two pick it up two days prior, I should have not being rushed like this because my car obviously was not ready for pick up. USSA ashured me that this was a five star facility but for some reason Im the one that gets stuck with a Tijuana paint job Sincerely Brian Adriance-Mejia Phone# 435 590 5790

Likely to Recommend

Repair Quality

Customer Service

My Experience

Good updates. Timely updates. Nice receptionist. Troy and Nadine were great. Thank you

Likely to Recommend

Repair Quality

great work from start to finish. was able to get updates on repairs/tentative time for pick up. friendly staff.

Customer Service

really good workers. easy to get a hold of, via email or phone. very friendly and accomodating

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Paint matching is unacceptable.

Customer Service

My Experience

Overall the job was done very well and I got what I wanted which was for the car to look like new since it was hit when it was only a week old. Feedback would be to just contact me in a timely manner. I was told I would get a call the next day on an update but I had to call myself to ask for the update. Overall though I am satisfied

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Work they did was excellent, the rest not so much.

Repair Quality

Customer Service

First they called us on a Monday and told us vehicle was done. The vehicle was not done and we had to run around to get a rental car again. Granted they credited us $200 but the hassle was difficult. Also we were given no definitive timeline as to when vehicle would be done. We were told 3-5 days, and it took nine. Reason we were given was the rain slowed us down. Well that is a bogus claim if I ever heard one. Finally we were promised that the bumper, which had scratches, would be color sanded and repaired, it never was.

My Experience

Super friendly people. Great communication.

My Experience

Will be calling you in the morning. Our headlights don't work. Everything else seems fine but working headlights are important!!!

Likely to Recommend

Repair Quality

yall didnt fix our lights

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service