Auto Body Excellence
In operation 36 years.
Auto Body Excellence has been a family owned collision center serving the community of Poway and surrounding areas since 1986. Customer service comes first, and our goal is to keep customers informed through many contact options. We provide high level quality repairs on a timely basis. We work with all insurance companies, as well as out of pocket repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Athena is always very professional and attentive and she knows her stuff! I knew my car was in good hands!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had an outstanding experience with Auto Body Excellence from start to finish. The quality of the repairs exceeded my expectations, and my vehicle was returned looking like new. Their attention to detail, professionalism, and communication throughout the entire process made everything stress-free. A special thank you to Debir for providing exceptional customer service. Debir kept me informed every step of the way, answered all of my questions promptly, and made sure everything was handled smoothly. It's clear that customer satisfaction is a top priority. I highly recommend Auto Body Excellence to anyone looking for honest, high quality collision repairs and outstanding service. Thank you again to Debir and the entire team!
Likely to Recommend - 5.0/5.0 -
Overall, I was very satisfied with the service. Despite the delays, the experience was made much easier because of Debir. He was patient, transparent, knowledgeable, and communicated with me every step of the way. His professionalism and willingness to answer my questions helped turn a stressful situation into a positive experience. Employees like Debir are a tremendous asset to the company, and they are the reason I would confidently recommend this repair shop to my family and friends.
Repair Quality - 4.5/5.0 -
Auto Body Excellence Estimator Debir V. was outstanding. He walked me through the entire repair process, answered all of my questions, and provided valuable education along the way. He was professional, patient, and made the experience much less stressful. I would specifically like to recognize Debir with five stars for his exceptional customer service. As for the front desk associate, I believe there is an opportunity for additional training in professionalism and handling workplace misunderstandings. While Debir was assisting me with my paperwork, there appeared to be a minor issue accessing my file. The front desk associate became visibly frustrated and responded to Debir with an attitude in front of me. As a customer, I don’t believe internal workplace disagreements should be handled in front of clients. It would have been more appropriate to address the situation privately, as maintaining a professional and positive environment is an important part of the customer experience.
Customer Service - 4.5/5.0 -
Auto Body Excellence Estimator Debir V. was outstanding. He walked me through the entire repair process, answered all of my questions, and provided valuable education along the way. He was professional, patient, and made the experience much less stressful. I would specifically like to recognize Debir with five stars for his exceptional customer service. As for the front desk associate, I believe there is an opportunity for additional training in professionalism and handling workplace misunderstandings. While Debir was assisting me with my paperwork, there appeared to be a minor issue accessing my file. The front desk associate became visibly frustrated and responded to Debir with an attitude in front of me. As a customer, I don’t believe internal workplace disagreements should be handled in front of clients. It would have been more appropriate to address the situation privately, as maintaining a professional and positive environment is an important part of the customer experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Debir Vasquez did a wonderful job communicating updates of the repair work on my car. And it was completed ahead of schedule. I am pleased with my experience at Auto Body Excellence. The repair looks very good.
Customer Service - 5.0/5.0 -
Excellent customer service. Coordinated well with car rental company. Debir Vasquez clearly communicated the process of repair and expected time of return of car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
DGREAT SUPERVISOR WITH DEBIR VASQUEZ
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Was good you told me when my car would be ready. Car looked good. Athena checked the replacement of the damage with me. Prompt and quick service. No surprises with anything.
My Experience - 5.0/5.0 -
Debir was amazing!! He always answered my calls. Stayed late to give me my truck. Got my truck fixed in two days! I truly couldn’t have asked for better service. My truck is my baby and you guys especially Dsbir really took care of it for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
didn’t receive updates about when my car would be ready but it was also in the shop for less time than previously estimated
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did such an amazing job and the customer service is always so great
My Experience - 0.0/5.0 -
The car was returned to me with new damages that weren’t present originally. The spoiler is not secured down properly, as the edges are sticking up and it is scratched as well. I’m not totally sure why that part would’ve been removed or tampered with during the repair process anyway. Additionally, the top edge of the rear bumper seems deformed and is very sharp/rough in one area, whereas the rest is smooth. While I am happy to have a nice, new bumper, it is still frustrating to now need additional repairs and be having difficulty scheduling that as well.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great color matching
Likely to Recommend - 5.0/5.0 -
Repeat customer
Repair Quality - 5.0/5.0 -
Great color matching!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend their service!
Repair Quality - 5.0/5.0 -
Debir and his team was very responsive to address each of our concerns and needs. The repair on my mazda was like new, really happy with their service and detailing work.
Customer Service - 5.0/5.0 -
Customer service was very responsive and more than accommodating, super happy with their friendly staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nicely done the repair/replacement of the gate and rear bumper.
Customer Service - 5.0/5.0 -
Good communication with customer and employees.
My Experience - 5.0/5.0 -
I was particularly impressed with the updates on these status of the repair. I was never in doubt about. To he progress I was also very happy with the early completion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was repaired well. They handled everything. Great customer service