Auto Body Excellence
In operation 36 years.
Auto Body Excellence has been a family owned collision center serving the community of Poway and surrounding areas since 1986. Customer service comes first, and our goal is to keep customers informed through many contact options. We provide high level quality repairs on a timely basis. We work with all insurance companies, as well as out of pocket repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work done is very good. It was completed in the promised time, and the people I dealt with was pleasant and courteous. What more can you ask for????
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The wrong rear axle was ordered and this caused delays but the car looks and runs like new.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My only complaint is that the original estimate for the work was 2-3 days and it kept getting extended a little at a time and ended up taking 8 days. It would be better to be a little more pessimistic and makig a better initial initial estimate allowing for possible delays.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Ready on Time?
Yes
My Experience - 5.0/5.0 -
Great job and kept me in the loop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for your work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nadine quickly did the estimate, explained the process clearly and kept me informed about the progress of the repair. The work was done to perfection and on schedule. You can't ask for more than that! Thanks to all for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There is mark on my car where the repair was supposed to have been completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would like to clarify that the answers in the survey pertain to Auto Body Excellence and NOT Ramona Body Shop which is the first shop that Farmers Insurance recommended on their list of guaranteed body shops which Ramona Body Shopnot only failed to repair the damage but further damaged my car during the month long stay at RBS.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service and repair. Couldn't ask for any better. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nadine Gray provided outstanding, efficient service. She made the whole experience convenient and pleasant for me.
My Experience - 5.0/5.0 -
It's been a great experience. Very fast service and quality work. Nadine has been very helpful with going over and explaining how the estimate process works. Very satisfied and would recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Nice touch with includong washing the car
Customer Service - 1.0/5.0 -
Very rude when confirming pick up time