Auto Craft, Inc.

4.9 (2,300reviews)
98%
2700 W 11th Ave,  Eugene,  OR  97402
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Shop AssistantSparkles

In operation 38 years, 24 years at this location.

Auto Craft Collision Repair is a family owned and run business serving the local community since 1989. Customer satisfaction and highest quality of workmanship are our priority. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We provide free in Person estimates any time Monday - Friday 7:30 - 5:30 no appointment necessary. We are proud to announce that we now are offering A.I instant repair cost calculator for those who seeking a easy no hassle repair estimate Reviewed by one of our three incredible estimators.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,300)

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It's so fine when a business says they will do it right, and make sure that it is.

Repair Quality

They are just Stellar to work with...and, they do fine work.

Customer Service

Just delightful, and the follow through is great. They do pay close attention to the all details, and make sure everyone does their job. Yeah!

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Great service and great work! Thank you.

Customer Service

Great customer service!

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My Experience

Great service from Dana Brown and her team! Appreciated the journey through the process and the finished product.

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I cannot at this time recommend AC. See previous comments. Please help change my mind.

Repair Quality

I have been taking my cars to AC for over 35 years and the last two times have been disappointing. In this instance, the repair was not completed. The quarter sized dent was reduced to a dime sized dent and the car somehow passed whatever QC measures are in place. Because of said dent, the corresponding moulding wouldn't sit flush with the lower rocker panel. The time before that, the car was painted. It was dirty when I picked it up(partially my fault as I was a day late and it sat outside). When I washed it, it became apparent that it had not been buffed out (or something) and it was too late. I had an appointment with Rich at Bodyguard and he ended up polishing it out so he could install PPF. That is not his job, but AC's. At this point in time, I wouldn't recommend AC to a friend looking for auto body work. I can't stake my rep on how many times the car has to go back for QC work.

Customer Service

Everyone is nice and friendly, but the work still has QC issues, so what's the point?

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Thank you for your excellent work in bringing my car look back to fantastic! The new front end of my car looks brand new. From the first employee tgat greeted me to the employee who checked me out was professional and respectful. Thank you again for a great job

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My Experience

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No doubt I would highly recommend.

Repair Quality

This is the second time in about 10 years that we needed minor collision repair. Auto Craft was excellent for us both times.

Customer Service

Staff is very friendly, responsive and slowed me to determine and schedule when repairs would be done.

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I was very happy with the service and personnel. My car looks great and all the electronics involved seem to work perfectly.

Customer Service

Great staff.

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