AutoNation Collision Center Alliance

4.6 (2,685reviews)
92%
11200 North Frwy.,  Ft. Worth,  TX  76177
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Shop AssistantSparkles

In operation 10 years.

Autonation Collision is an active participant in the local community assisting people with all their collision needs. Being partnered with many insurance companies allows us to complete repairs in a timely manner with the utmost confidence. Our staff is experienced and fully qualified for all your vehicle needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
I-Car
Jeep
Ram

Reviews (2,685)

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Derek provided excellent customer service from my initial interaction to the last interaction …

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Excellent service

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The paint job turned out great! However, the black trim on my doors and my handles has a white substance that I can not get off. Also, my passenger back window has scratches all over it. It took it in to get damage repaired and had it returned with all new damage caused by the repair!

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Due to the reasons I already highlighted in the prior questions.

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The collusion repairs made to my corvette were completely unacceptable the first two times the vehicle was presented to me as being completed. How the vehicle was found to be acceptable after AutoNation’s inspection is beyond me. I raised my displeasure with the Autination adviser and his manager the first two times I found the vehicle repairs to be unacceptable. The vehicle hood, fender, bumper and headlights were grossly out of alignment. Eventually, the vehicle collision repairs were satisfactory after the third time it was presented to me as completed..

Customer Service

The representative attempted to explain that the issues I highlighted with the collision repairs were considered acceptable the first two times I refuse to accept the vehicle as being completed. The representatives stated that the reason why panels were misaligned was due to the fact that the fender is made of composites. That was very ludicrous explanation.

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From Service to repair

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Victor gets a 10. receptionist gets a six needs to be a little friendlier with more positive attitude when approaching her.

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A minor repair took 7 weeks

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A few phone calls and a few emails not returned in a timely manner

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We are happy with the results

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Customer service was good

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