Bale Collision Chenal

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was updated throughout the process. My vehicle was nicely detailed when I picked it up.

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

After everything the car did look good but the process was long and they forgot to repair all the damage from the car.

Repair Quality - 4.5/5.0 -

They were small details in the front bumper right beside the headlights that didn’t look that well.

Customer Service - 3.5/5.0 -

It was a long process to get the estimate first and even longer to get the car fix. When they said it was ready to take home because “all the repairs where done”. It wasn’t completely repair when I arrived. Most of the damage from the front bumper was still on there, they did not did anything to fix it. That was after like a month of waiting to get the car fix and waiting to get updates on the car which were not very frequent. They took more than a month to fix the car and they couldn’t notice the damage on the front bumper. After complaining to the representative they did allow me to leave my car so they could finish what they forgot to do. In conclusion I had to wait even longer to finally get my car fix all the way which I will say it was like two months.

My Experience - 5.0/5.0 -

Timely and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast and efficient

Customer Service - 5.0/5.0 -

Very professional, they made sure my car was fixed before I picked it up

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was great they kept me updated during the process of fixing my car. Car was detailed they looked amazing I'm very satisfied with the work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Angel was great with the communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

The repairs look great. Time will be the test of that. However everything else about the experience was disappointing. The estimated time of when the part would be in and when the repair would be completed were wildly optimistic. In both cases I had to call and inquire. To top it all off, you refused our check because we had moved and corrected the address. He said his boss wouldn't let him take it because of "...all the scratching on it." My wife's handwriting was easily legible. It was so rude and silly it was laughable. Not the kind of experience I expected from Bale.

Customer Service - 1.0/5.0 -

See above

Returned Clean

Likely to Recommend - 0.5/5.0 -

You can thank Josiah Cobb for that. If anyone else did the work I would recommend higher. I don’t see my opinion changing until he is doing something different.

Repair Quality - 2.5/5.0 -

The main issue came from Josiah Cobb and his unprofessionalism in dealing with me. I believe that when you accuse the costumer of being “wrong” and then insist that they “should have listened from the beginning”, then you really have non place in the customer service industry. Additionally, he was completely wrong with dealing with USAA claims and didn’t listen to what I was saying. This contributed to a huge lag time on my repairs. At two points in this process and I was amazed that he did not follow up with USAA on releasing funds. As a result, I THE CUSTOMER had to do his job in addition to my own just to ensure that I ever got my truck back! However, after Andy and the front desk lady got involved the situation resolved itself quite quickly and professionally. I got the truck back within 5 days after cutting Joey out of the mix. If this was the army I would immediately have that individual retrained and or removed from that position PERIOD! His level of apathy and extreme unprofessionalism needs to be looked at by your organization and mitigated!

Customer Service - 2.5/5.0 -

Refer to my previous comments.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks to Ms. Angel for taking great care of all of my concerns. She is extremely Professional, and with Very High Integrity. Those things that were to have been done but were not, upon being informed by me of my concern. She has completed one and is addressing the other things that were said to be done but were not. I understand that this can happen, I appreciate Ms. Angel keep the Credibility of Company’s Agreement. Thank you for allowing me to share my concerns. Respectfully, Patsy O’Guinn Jones

Likely to Recommend - 2.5/5.0 -

Only if Ms.Angel is yet working there then maybe a 7.

Repair Quality - 3.5/5.0 -

From December to March is an awfully long time with no communication until Ms Angel contacted me and got the ball rolling. Then to stand by her word and follow up with me made me feel visible. and appreciated. I am thankful that Ms. Angel hold herself Accountable and She should be recognized for Recognized for the difference that She make. I am relying on Ms. Angel to get my car back in to complete the area missed in the very near future.

Customer Service - 3.5/5.0 -

From the extremely long wait from when I took the car to Bale Collision in December until Ms. Angel contacted me from Bale Downtown. Ms. Angel apologize d for my very long wait My impression was not a positive one with Bale Collision Operations on Chenal until I was contacted by Ms. Angel from Bale Downtown, after talking to and meeting with her did I change my opinion. She is still working with me to complete some work that was incomplete and not to my satisfaction.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Hard to reach anyone in collision.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Very friendly staff. Good communication. Excellent repair work.

My Experience - 5.0/5.0 -

Just a long journey but overall I’m so very happy. Thanks.

Likely to Recommend - 3.0/5.0 -

They did a good job on my car, but it took them too long. I am thinking whether giving them a second chance or not.

Repair Quality - 4.0/5.0 -

Collision did a good job on my car. My concern is the timing. It took them 14 days to repair my car. I am sure it was ready by Friday, but when I called to see if it was ready, someone seemed to be overwhelmed and said that he was alone in the office and asked me to pick it up on Monday instead.

Customer Service - 4.0/5.0 -

Collision did a good job on my car. My concern is the timing. I waited 14 days. I called one Friday to see if my car was ready, but someone seemed to be overwhelmed and said that he was alone at the shop. He asked me to come on Monday instead.

Likely to Recommend - 4.0/5.0 -

No comment

Repair Quality - 5.0/5.0 -

Did good work was please

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

When called to pick up the vehicle. Looked as if no one inspected the workmanship. Found very obvious disparities.

Customer Service - 3.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0 -

The repair seems to be working well.

Customer Service - 0.5/5.0 -

It took 17 days for a wheel and tire replacement only. There was a lack of proactive communication about the delay. I had to pay an additional $250 out of pocket because of this extreme delay to the rental company.

Likely to Recommend - 5.0/5.0 -

Overall, I really appreciated their helpfulness and the treatment I received!

Repair Quality - 5.0/5.0 -

Took a little longer than expected, but looks great and I appreciated a job well done. Also very cordial service!

Customer Service - 5.0/5.0 -

They were great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean