Bale Collision Chenal
In operation 7 years.
Bale Collision is family owned since 1912. Complete collision repair all makes and models all insurance welcome, we also accept fleet business!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excellent job. Vehicle also got excellent detail cleaning.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Insurance company chose Bale.
Repair Quality - 3.5/5.0 -
Should not have waited so long to find missing part from another supplier.
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
Not everything was repaired. Airbag not replaced - recall Plastic piece by front left window not replaced. Communication about status was not very good! I had to call 5-7 times to find out status of repair and when vehicle would be ready… One instance I called up there to check on status. I was told told their still working on it… but then 5 min later I get a text thanking me for picking up my vehicle. Very Frustrating!!! They had my vehicle a total of 18 “Business” days Minus two holidays so 16 days!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Would have been a 10 if I did not have to schedule more time to complete the repair of 2 missed items.
Customer Service - 3.0/5.0 -
I constantly had to call and check on the status of my vehicle. I would receive text that the repair was on time and then the day I would be supposed to pick it up I would get another text stating it was delayed. Once repair was completed they did not repair a couple of items that were on the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bale Cross st. Did an outstanding job on my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The car looks nice, but it is not yet fixed. There is still a noise. I'm waiting for a call back from Bale to find out when I can bring my car in to finish the repair. Meanwhile I'm not sure if I should be driving it or not. Keep in mind, Bale has had my car for over 3 months already and I have returned my rental vehicle. It is very frustrating. I will say the car looks nice and it was a nice touch for them to detail the car before returning it to me.
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a great experience working with the Bale team. I particularly enjoyed being kept up-to-date on what was happening with my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It did not take as long as we thought it would and they kept me updated on the progress
Customer Service - 5.0/5.0 -
They were great! They kept me posted via text messages on what was going on
Returned Clean
My Experience - 5.0/5.0 -
You guys did a great job!
Likely to Recommend - 3.5/5.0 -
Outside of covid and supply chain it might be a 10
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The paint job does not match. It’s about 3 shades lighter then the rest of my vehicle. I was told it was painted 3 times.
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great! From the front office staff to the back office staff. All the way to the answering Operator excellent customer service the entire way through no issues great team everyone from top to bottom did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I was told this was the best repair shop in the city- it most certainly was not adequate. I'm quite disappointed and will not be returning for any other repairs or any other purchase.
Repair Quality - 2.5/5.0 -
My factory (NOT AFTERMARKET) decals have not been replaced and my windshield leaked so bad water was pouring through the crawl control panel.
Customer Service - 3.0/5.0 -
My handler was great but when I requested a courtesy vehicle when they had to re-repair my windshield due to a mistake made by the technician, I was given a car that barely drove and was missing many parts including sun visors.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Last part installed week after pickup. Part was snapped on to rear back bumper. No noted flaws.