Balise Collision Repair - West Springfield
In operation 49 years.
At Balise Collision, we take pride in being a leading collision repair company for Massachusetts, Connecticut, and Rhode Island. At our certified state-of-the-art collision center, we utilize the latest equipment and materials to restore your vehicle to its pre-accident condition while maintaining its integrity and existing warranties. Our certified team always completes repair procedures with great care to ensure that your vehicle is restored to its optimal condition. Our expertise allows us to repair all makes and models of vehicles. As automotive people, we are passionate about our work, and your satisfaction is our top priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
My daughter recommended it to me. Love they had my rental right there and I could return it there. My car was hit while parked so the whole thing was quite irritating to take time out of my summer break.
Repair Quality - 5.0/5.0 -
They made the switch to the rental seam less. The tech even helped me get the car seats out of my car. I love that they communication via text! Free coffee in the lobby is a lifesaver! Of course my car is back to normal which is why i went there in the first place. Thanks bunches!
Customer Service - 5.0/5.0 -
See first comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Efficient!
Customer Service - 5.0/5.0 -
Friendly & personable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend Balise Collision
Repair Quality - 5.0/5.0 -
Seamless process. Friendly, caring staff, excellent customer service! Beautiful work, you cannot tell that my vehicle was ever involved in an accident!!
Customer Service - 5.0/5.0 -
If I could give a higher number, I would!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I don't have any family or friends who live near western Massachusetts, so it's unlikely that I would have any opportunity to recommend Balise Collision Repair to anyone, but if anyone within 100 miles of the West Springfield location did need their services, I would 100 percent recommend Balise Collision Repair.
Repair Quality - 5.0/5.0 -
At every stage - from initial AI text messages acknowledging my situation to the tow truck scheduling to the initial estimate and the final car pickup - I have been very impressed by the Balise team.
Customer Service - 5.0/5.0 -
My initial contact was with Ann (Amy?) who walked through the initial situation with me and arranged the tow truck and the initial walk-thru at Balise. She was extremely helpful. After I left, my point of contact was Debra who kept me informed of the repair progress and facilitated my return to Balise and pick-up of the repaired car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service! Front desk staff was very helpful with getting me into a rental car and keeping me updated throughout the process. Repairs were perfect, car came back cleaned out which I did not expect. Everyone was very attentive and helpful. 10/10 experience, will be coming back if needed in the future.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looked really good really satisfied
Customer Service - 5.0/5.0 -
They were amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We were a bit concerned with the real lift gate not being completely level. We returned to Balise Collision Repair and spoke to Chris. He examined the lift gate and told us that it was a bit unlevel, but as a rule, if we went on a Nissan lot and examined other Nissan Rogue lift gates, they would all be a little bit off as well. Just did. not recall seeing this issue before we were rear ended on April 10th.
Customer Service - 5.0/5.0 -
Everyone that we dealt with were very courteous and professional.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Car was given back. Paint had chunks in it and looked horrible. Had to refuse taking it. Was called again to pick it up. Got it back with a rattle in the door. Brought it back. It was given back and the door is still rattling but they claim they didn’t hear it. It’s not a noise that existed prior to the door being taken apart to fix the mirror.