Balise Collision Repair - West Springfield
In operation 49 years.
At Balise Collision, we take pride in being a leading collision repair company for Massachusetts, Connecticut, and Rhode Island. At our certified state-of-the-art collision center, we utilize the latest equipment and materials to restore your vehicle to its pre-accident condition while maintaining its integrity and existing warranties. Our certified team always completes repair procedures with great care to ensure that your vehicle is restored to its optimal condition. Our expertise allows us to repair all makes and models of vehicles. As automotive people, we are passionate about our work, and your satisfaction is our top priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. I just never heard from Mapfre at all at any point with communication
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Most of it I was really satisfied but the highlander now sounds like an airplane when I accelerate and it never did before but I really have to applaud the team for the amt work they completed and how quickly it was done and how friendly and helpful the staff were to me. If it weren’t for that small detail, which I am hoping you can fix for me, I would have given you a 100 percent rating? How can I get someone to look at this for me?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
After picking up my car, I discovered that the hood was slightly off so I had to bring it bavk.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
But I would let them know that it does take a longer time than the average repair shop
Repair Quality - 5.0/5.0 -
The quality of my repair was great. I had an issue but it was fixed. It did take a full 2 weeks so I would be sure to get a rental car. That would be my only compliant, I don’t have rental coverage so the 2 full weeks was a hassle. My car looks great so it was worth it. Debbie was very helpful and nice to work with.
Customer Service - 5.0/5.0 -
Debbie was great to work with and made sure everything was done correctly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job thank all who was apart I really appreciate yall
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They was very polite and did a good job on my car
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Multiple problems including poor communication and damage repair was not up to standard that I can’t still feel see damage incomplete and despite an expert to find prior damage (and an Acura dealer saw and had before and after collision and saw no damages to passenger headlights but didn’t believe without a new fender, the crease would not likely fix— correct on both items. Balise manager said he’d get back to me and hasn’t
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Love the friendly staff and will definitely recommend Balise Collision to family and friends.
Repair Quality - 5.0/5.0 -
Wonderful job done. All the little details where taken care of as well. Complete car care as well. Not expected!
Customer Service - 5.0/5.0 -
Very friendly and informed of details of my specific needs.