Balise Collision Repair - West Springfield
In operation 49 years.
At Balise Collision, we take pride in being a leading collision repair company for Massachusetts, Connecticut, and Rhode Island. At our certified state-of-the-art collision center, we utilize the latest equipment and materials to restore your vehicle to its pre-accident condition while maintaining its integrity and existing warranties. Our certified team always completes repair procedures with great care to ensure that your vehicle is restored to its optimal condition. Our expertise allows us to repair all makes and models of vehicles. As automotive people, we are passionate about our work, and your satisfaction is our top priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My experience was great! The staff made it so easy. They were very friendly, professional, and helpful. Highly recommend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was the best experience ever
Customer Service - 5.0/5.0 -
Everyone was soooo nice and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
Very unprofessional and in disorganized staff as far as customer being able to pick up their vehicle and making you Aware of the times in what's needed. Unfortunately they have very inconvenient hours and will not make any provisions for you.
Customer Service - 0.5/5.0 -
I was left on hold While an associate had to confirm what I was told by one of their associates the other day Didn't even get back on the phone with any type of solution
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Appears vehicle was thoroughly repaired - and evaluated but time frame for repairs seemed way too long!
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Would only communicate via email - discouraged phone calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wiljanet at Balise was excellent to work with. She was very helpful, informative, and always so polite. Debbie was also a great help.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Excellent service ty
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I haven’t looked very closely yet. Busy life, but it’s looking like new to me based on my initial observation.
Customer Service - 5.0/5.0 -
Updates, professionalism and sense of care were on point.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was friendly and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fix looks good, cant even really tell that i was rear ended
Customer Service - 5.0/5.0 -
Very friendly, upfront, concise
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Balise Collision was amazing on all fronts. The customer service was outstanding. The repair work was phenomenal! I couldn’t be happier.
Customer Service - 5.0/5.0 -
They anticipated every question, informed me of every step, and were so incredibly professional. They were amazingly kind and helpful during what can be a stressful experience.