Balise Collision Repair - West Springfield
In operation 49 years.
At Balise Collision, we take pride in being a leading collision repair company for Massachusetts, Connecticut, and Rhode Island. At our certified state-of-the-art collision center, we utilize the latest equipment and materials to restore your vehicle to its pre-accident condition while maintaining its integrity and existing warranties. Our certified team always completes repair procedures with great care to ensure that your vehicle is restored to its optimal condition. Our expertise allows us to repair all makes and models of vehicles. As automotive people, we are passionate about our work, and your satisfaction is our top priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job. Very accomodating.
Customer Service - 5.0/5.0 -
Very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Attention to detail is important to me.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The repairs are completed. I have my vehicle. My key has not been returned to me, I have no paperwork detailing the repairs, there were parts left laying in the engine compartment, the windshield washer reservoir was not filled after being replaced (or at least I think it was replaced - no paperwork), and no one took a minute (or less) to reset my clock.
Returned Clean
Likely to Recommend - 4.0/5.0 -
I'm going to assume that this is all a fluke. They are professional and I like to go on the idea that my case was the one in a million misses.
Repair Quality - 2.5/5.0 -
They repaired the vehicle to it's original condition however not without its faults. When I went to pick the vehicle up there was several faults in the paint resulting in pinholes on where the damage was fixed. The passenger mirror's camera was never calibrated to which I had to drive it back and point these issues out. I felt I had to call them weekly to figure out what was going on instead of getting informed about the vehicle. The final product is great if it was not for the headaches that came along the way.
Customer Service - 5.0/5.0 -
They were very professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Amazing job but someone forgot to put back the air valve cap back on the front right tire.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service great job
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
nice job. no problems at this time.
Customer Service - 4.0/5.0 -
took a minute to understand the process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and staff are professional.
Customer Service - 5.0/5.0 -
Very courteous and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Alignment is off.
Customer Service - 3.0/5.0 -
There seemed to be a lot of confusion. At one point they didn’t know where my car even was. I had to call Springfield and West Springfield because the tow company just dropped it off and didn’t say anything and then kept the key on accident.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car was dirty inside , left blinker light burnt out . Lots of miscommunication regarding car progress and when it was going to be ready . Told paperwork was in folder that was not there , then told it would be emailed then told I would not get it. Other parties insurance company stated they would not pay for rental without paperwork because I don’t have rental on my insurance policy .
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
total miscommunication on when vehicle would be done. Told March 27th, then a week later call on a friday saying car ready the next day. Then week later call from Eric because Keith was now out for 2 weeks that parts were not in and they were waiting for them to be shipped so they could reassemble the car. The next day Eric called saying the car was done!! Car was filthy inside, grease marks everywhere, not cleaned and left blinker light was burnt out and not replaced.
Customer Service - 0.5/5.0 -
I was told Appraisal and bill was in my binder of paperwork, not there. Then girl stated she would print it out, then told could not print it out, then told they would email to me. Then told by another gentleman that I would not be getting either one and that could be handled by the insurance companies and not me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
was very pleased with the work that was done. Keith was awesome to work with
Customer Service - 5.0/5.0 -
was very pleased with the work that was done. Keith was awesome to work with
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied with work performed in a timely manner. Keith walked me to my car and had me inspect it to make sure it was to my satisfaction. Car looks and smells brand new. We both had smiles Many thanks from a satisfied customer:)