Balise Collision Repair - West Springfield
In operation 49 years.
At Balise Collision, we take pride in being a leading collision repair company for Massachusetts, Connecticut, and Rhode Island. At our certified state-of-the-art collision center, we utilize the latest equipment and materials to restore your vehicle to its pre-accident condition while maintaining its integrity and existing warranties. Our certified team always completes repair procedures with great care to ensure that your vehicle is restored to its optimal condition. Our expertise allows us to repair all makes and models of vehicles. As automotive people, we are passionate about our work, and your satisfaction is our top priority.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris and Anna were terrific! Smooth, easy, painless process!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Balise ‘s team are all terrific . All are helpful and friendly, which is import when your car has been in an accident and it needs repair. They took care of all the necessary paperwork and appraisal, etc. I would never bring my car anywhere else if it needed collision repair of any kind and would recommend them to anyone who I knew that needed a collision repair.
Customer Service - 5.0/5.0 -
I already addressed that issue in my first comment.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Best experience I've ever had with any repairs.
Repair Quality - 5.0/5.0 -
Balise did a terrific job of repairing my vehicle and keeping me apprised of their progress.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I can’t, because I continually experience subpar work and a complete lack of communication. It’s impossible to feel safe or confident in a repair when I never know what is being done, no one updates me, and the work comes back damaged or unfinished.
Repair Quality - 0.5/5.0 -
I am completely dissatisfied with the repairs performed on my vehicle. My windshield was replaced without my permission, even though I told both the body shop and my insurance company that I had already chosen my own glass shop. They ignored that and replaced it anyway. My right front rocker panel was damaged while the car was lifted, yet the shop denied it, despite their own pre-repair photos showing no damage in that area. The technician also destroyed my fuel filler assembly, and rough, unfinished edges were left on the paint inside the left rear door jamb, creating a safety hazard for passengers. I brought all of this to Scott, the General Manager, who repeatedly told me he was “looking into it.” I had to reach out multiple times, and still nothing was resolved. I have been extremely disappointed, especially since I returned due to my loyalty and explained a previous negative experience. I was promised everything would be perfect, and it was not. I will now be filing a new claim with my insurance company and taking my vehicle to another shop.
Customer Service - 0.5/5.0 -
Communication has been terrible throughout this process. I never spoke to an adjuster, and to this day I still do not know who my adjuster is. No one communicated anything to me regarding decisions, repairs, or changes. Because of the lack of communication, my windshield was replaced without permission, and I had to cancel my appointment with my preferred glass shop—which is not only my choice, but my right. At every step I was left in the dark, and I had to chase updates instead of being informed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very helpful
Customer Service - 5.0/5.0 -
They were very attentive and kept me updated on the progress
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job I’m very satisfied