Bates Collision Centers - Baytown
In operation 36 years, 35 years at this location.
Founded in 1990, Bates Collision Center has held true to our mission from the beginning...Our Promise-To treat your family like our family. Providing peace of mind that honesty, safety & compassion drives every decision we make. Voted Baytown’s Favorite Collision Repair Shop year after year, Bates Collision Centers continues to stay focused on delivering excellence...our approach has been multi-faceted by maintaining a rigorous training program for all staff, as well as utilizing state-of-the-art equipment. Bates Collision Centers is a “preferred“ repair center for many insurance companies but works with all insurance companies on all vehicle makes and models. We recognize that the primary concern of our customers is a safe and high quality repair & we provide peace of mind with our Written Lifetime Warranty on every repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great job! Loved the fact that I was always updated and kept in the loop! Would definitely recommend to everyone I know!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Wax residue was still visible in paint..fog lights were not working..front bumper was not properly aligned..
My Experience - 5.0/5.0 -
I was really undecided on who to use to fix my caR because I didn't know how long to get the parts. But you guys blew me away. I drove up, you gave me an estimate and a date to bring my cat in. When I brought it in the other rental service didn't have a car for me after it was prearranged. No problem, within 5 minutes you put me in a rental and I was on my way. Everyday you textede with updates. I never had to look up your number or concerned about the progress of my car. I will definitely tell everyone I know that needs your service. Quite different than the other body shop in Baytown
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service. I appreciate that you stayed on top of my insurance when they wanted to deny coverage on certain parts necessary for the appropriate repair. Will definitely refer others. Thanks!
My Experience - 5.0/5.0 -
Bates did a AWESOME JOB on repairing my Yukon... Thank You!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was great!! Good job!!!
My Experience - 5.0/5.0 -
I appreciate the great service received from Christian.
My Experience - 0.0/5.0 -
I have used bates several times and it seems like this time took way longer then it should of. I understand parts break and have to reorDer etc... but 3 weeks is a Lil to long in my book.. and we still have to bring it back to get it finished totally because of the lower plastic below bumpet being cut by ya'll before the cattle guard arrived and it didn't need to be cut. total waste of our time and gas for ya'lls mistake.. and also the f150 logo on the side ya'll repaired has red in itand the driver side has none because it's older. instead of us asking about it and pointing it out.. I think ya'll should of caught it and called us to see if we wanted to purchase a new one for driver side to match the repaired side.We do want it replaced and ya'll are ordering it for us to be replaced.. my whole complaint is.. be more observant to older model vehicles details, what's on one side usually needs to match the other side, and for better updates ,have all the information needed on hand before calling customer and not exactly knowing what or how much more is needed to be done before vehicle is complete, don't make it to where the customer is calling daily to find out how much longer till done.
My Experience - 5.0/5.0 -
The repairs were made well, but I'd recommend taking pics with the client at the time of drop off to maintain complete transparency & remove any doubts about disputable matters that may arise at time of pickup.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Love how professional everyone at Bates is. My new bumper looks awesome!