Frank's Collision - Baytown

4.8 (385reviews)
97%
3003 North Main Street,  Baytown,  TX  77521

In operation 23 years.

Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Jeep
Ram

Reviews (385)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional customer service, with staff being described as friendly, professional, and courteous. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before the accident. Timeliness is another strong point, with numerous customers reporting their vehicles were ready earlier than expected. The shop's attention to detail, including cleaning vehicles inside and out, is frequently mentioned. While most feedback is overwhelmingly positive, a few customers noted minor issues with front desk service and some mechanical problems after pickup.
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"Much earlier than expected."
"Much earlier"
"I received texts and updates daily and my vehicle was even finished a week before they said it would be done. The repairs look very nice and ..." Read more
"My vehicle was ready days before expected"
"Frank's customer communication was great and my car was ready 8 days ahead of schedule. Looks like new and handled with professional care."
"Excellent work, excellent service, excellent customer communication!"
"They always updated when it will be ready and what exactly theyre doing to my car!"
"I received texts and updates daily and my vehicle was even finished a week before they said it would be ..." Read more
"I continually received text messages & phone calls about the repairs to my car."
"At no time we had to make a call to ask for updates, received texts messages and calls. Very professional ..." Read more

My Experience

My Experience

Good service.

My Experience

The service was outstanding and the quality of work is also great. Thanks.

My Experience

Thank you so much do finish this fast e my car

My Experience

The vehicle looks good as new. We couldn’t be happier with the service!

My Experience

It feels like it wasn’t aligned because the wheel isn’t straight as it should be, and the car moves to the right when I’m driving if I don’t hold the wheel

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everybody was great i have no complaints!

My Experience

I’m super satisfied with the repairs of my truck ,and finish sooner than the time they estimate thank you all I will definitely be recommend

Likely to Recommend

Claro que si

Repair Quality

Customer Service

Muy satisfecha con las reparaciones. Y me entregaron el vehículo antes de los que esperaba también el señor jordan siempre avisando cómo iba el proseso

Returned Clean

My Experience

Service was good and very timely. Made it less inconvenient to be without my car.

My Experience

I have sent my vehicles over to Franks several times. And they’ve always done a super job thank you!!

Likely to Recommend

I tell everyone about Franks in Baytown

Repair Quality

Great place to take a sick car to get it well!!!

Customer Service

Very friendly

Returned Clean

My Experience

Very quick and convenient. The whole process was smooth. The communication was excellent. My car looks amazing.

Likely to Recommend

Repair Quality

Amazing!!! Car was repaired quickly and perfectly. Plus they cleaned it!

Customer Service

Amazing!

Returned Clean

Likely to Recommend

My first time there felt welcome staff very friendly

Repair Quality

The body work that was done on the truck was awesome

Customer Service

Crystal was fantastic

Returned Clean

Likely to Recommend

Repair Quality

Jordan was very kind and respectful and got our car in and out quicker than we thought with good work.

Customer Service

Jordan and the front office ladies were very kind and respectful and helpful

My Experience

I unfortunately have had to a few bumps and bruises over the years. Franks has always done an excellent job fixing my rides. They do a great job keeping you updated on the progress. The people up front and in the shop are knowledgeable, friendly and helpful. Hopefully I won’t need them again anytime soon. But if so they are my “go to” body shop.

Likely to Recommend

My son has used franks also.

Repair Quality

Unfortunately I have had to get body work done on my 17 mustang a few times. Franks has knowledgeable and friendly people behind the desk and in the shop. Hopefully I won’t need body work in the future. But if I do, they are the obvious choice again.

Customer Service

Unfortunately I have had to get body work done on my 17 mustang a few times. Franks has knowledgeable and friendly people behind the desk and in the shop. Hopefully I won’t need body work in the future. But if I do, they are the obvious choice again.

Likely to Recommend

Repair Quality

We want thanks Frank’s for repairing our vehicle in a timely manner. The service and the staff were phenomenal. Would definitely recommend Frank’s in Baytown.

Customer Service

Returned Clean

My Experience

Fixed my bumper painted did a great job!

My Experience

My Experience

Outstanding service,polite,and professional. Myself,my brother and a good friend all have used Frank’s Collision Repair before. I will definitely use Frank’s again if needed.

Likely to Recommend

Repair Quality

Very satisfied ,Excellent work ,polite,and professional.

Customer Service

Returned Clean

My Experience

Will only bring my vehicles to you. Another job well done. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean