Bates Collision Centers - Baytown
In operation 36 years, 35 years at this location.
Founded in 1990, Bates Collision Center has held true to our mission from the beginning...Our Promise-To treat your family like our family. Providing peace of mind that honesty, safety & compassion drives every decision we make. Voted Baytown’s Favorite Collision Repair Shop year after year, Bates Collision Centers continues to stay focused on delivering excellence...our approach has been multi-faceted by maintaining a rigorous training program for all staff, as well as utilizing state-of-the-art equipment. Bates Collision Centers is a “preferred“ repair center for many insurance companies but works with all insurance companies on all vehicle makes and models. We recognize that the primary concern of our customers is a safe and high quality repair & we provide peace of mind with our Written Lifetime Warranty on every repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Mrs. Sonia and Alexis great Customer Service
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was kind and helpful. Had the car finish before the end of the week which was awesome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Don't do it
Repair Quality - 2.5/5.0 -
Car already messed up the same day I got it back and they won't fix it
Customer Service - 2.5/5.0 -
They alright their are definitely better places out there
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the repairs.
Customer Service - 5.0/5.0 -
Very happy with the customer service.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Tardaron más de lo esperado
Customer Service - 5.0/5.0 -
Muy amable
Returned Clean
My Experience - 5.0/5.0 -
Overall, my visit at Bates was amazing! Everyone was friendly. They got my car in and out timely manner. It looks great. Even detailed it for me! I have no complaints. Sonya and Alexis were great to work with!
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Everything went really smooth. I enjoyed taking my car to Bates and I would definitely refer them to anyone needing repairs.
Customer Service - 5.0/5.0 -
Very satisfied! Alexis was great to work with and Sonya was adorable in the front.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ladies kept me informed on progress of repair
Customer Service - 5.0/5.0 -
Kept me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bates finished my repairs efficiently and I even got my car back before the scheduled date! Would definitely go back!
Customer Service - 5.0/5.0 -
Bates kept me informed and explained everything to better my understanding of what they did and how they did it. I received many updates via text and phone call. Everyone was also very friendly and efficient!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional experience. Great interaction with employees
Customer Service - 5.0/5.0 -
Kept the customer in the loop with updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks to Sonia and Alexa I that's their names. They was best very sweet and supportive. Thanks to the whole team you all work really fast and the communication was amazing yes I recommend this place 😁...
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Very happy 😁
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an easy repair and Bates handled it smoothly and on time. I usually use Bates for my collision and body repair because I never have to take my vehicle back.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
When anyone asks me about paint and body work I tell them bates
Repair Quality - 5.0/5.0 -
Great work Great service fast turnaround good prices
Customer Service - 5.0/5.0 -
My go to anytime I need work done
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am very likely to share my experience with you all too many people that I know you all did a great job thank you
Repair Quality - 5.0/5.0 -
You all did a wonderful job I recommend anybody to come there our very nice and very considerate
Customer Service - 5.0/5.0 -
Everyone was good and professional and they answered all my questions perfectly. I thank you. I will recommend you to someone else.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lots of communication on the progress. Walked the estimate step by step with me. And got it done two weeks early.