Bates Collision Centers - Baytown
In operation 36 years, 35 years at this location.
Founded in 1990, Bates Collision Center has held true to our mission from the beginning...Our Promise-To treat your family like our family. Providing peace of mind that honesty, safety & compassion drives every decision we make. Voted Baytown’s Favorite Collision Repair Shop year after year, Bates Collision Centers continues to stay focused on delivering excellence...our approach has been multi-faceted by maintaining a rigorous training program for all staff, as well as utilizing state-of-the-art equipment. Bates Collision Centers is a “preferred“ repair center for many insurance companies but works with all insurance companies on all vehicle makes and models. We recognize that the primary concern of our customers is a safe and high quality repair & we provide peace of mind with our Written Lifetime Warranty on every repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They did a fine job. The two ladies in the front office was a lot of help they are a big asset to your company
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer experience was outstanding from the moment you sign in to get your estimation at the front desk, to the daily updates on the work there are performing, and lastly till the end when it comes to picking up your vehicle. I was very satisfied with the work and how it was finished ahead of schedule. Amazing staff overall
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would gladly recommend Bates Collision to anyone. Thanks for a great job.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My car was repaired promptly and looked beautiful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bates went above and beyond. Super please with customer service and the overall repairs to my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You all did a fantastic job. I was very pleased with the work done. Thank You!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 You all did a great job! Thank-You!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and hassle free . Fast repair also
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was good the girls were sweet front desk and Alexis
Likely to Recommend - 5.0/5.0 -
I will sure recommend you guys did an awesome job very happy and satisfied
Repair Quality - 5.0/5.0 -
Very nice and friendly polite will call every day and let me know the updates with tmy vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything was fine
Returned Clean
My Experience - 5.0/5.0 -
Front desk receptionist Sonia was extremely polite and very helpful. Made the process a lot more enjoyable and stress free! Thank you Sonia
Likely to Recommend - 4.5/5.0 -
Yes. Customer service was exceptional. And my vehicles damage was completely and properly fixed.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent! A lot of businesses lack in it.
Returned Clean
My Experience - 5.0/5.0 -
The open flow of communication and updates were very much appreciated. Bates has both considerate people in the front and an outstanding group putting everything back together. They’re honest and hard-working. The finished product I received exceeded my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service everyone was great to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
All the time!
Repair Quality - 5.0/5.0 -
Simply perfect!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100% recommended
Repair Quality - 5.0/5.0 -
Very responsive, good communication, they answered to all my questions and concerns about the process from the beginning to end. Highly recommend it.
Customer Service - 5.0/5.0 -
Recommend
Returned Clean
My Experience - 5.0/5.0 -
Excellent service from start to finish, the staff I interacted with were professional and friendly Thank you