Bergstrom Body Shop of Oshkosh (Washburn St)
In operation 44 years, 5 years at this location.
Our company was founded in 1982 on a promise to treat every customer as if they were guests in our own homes. Bergstrom's highly skilled I-Car and ASE certified technicians use only the highest quality equipment, parts and materials. Our technicians take great pride in their workmanship and are committed to safety as well as quality. Modern factory finishes incorporate multiple layers of highly specialized paints. Bergstrom Body Shop has made a major investment in the PPG paint system and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
When I picked up my vehicle, it was not completely repaired. The vehicle needed to be returned and it took another two weeks to complete the repairs. While I was provided a vehicle for that time, I am still not sure how the additional repairs were originally missed. Also, when I picked up my vehicle the second time, there were spair parts in the back of the vehicle, not what I was expecting. This demonstated that no one actually looked over the entire vehicle before giving it to me. Also a very cheap side mirror was installed that I requested to be replaced, was not.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Knowledgeable, friendly staff, quality work done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
The bodywork job was good, but they never vacuumed out my trunk and the inside of the car dusty so I had to clean that out too
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes I have told a few people how impressed I was with time line getting it in and back!
Repair Quality - 5.0/5.0 -
I was very pleased with the time I brought in for a estimate they had me keep it there and even gave me a curticy ride to Berlin! My car was done on a week! Everything went very smoothly and Trever was very polite.
Customer Service - 5.0/5.0 -
Very friendly and easy to talk with!"
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Trevor was incredibly helpful in walking us through our necessary repairs. He kept us up to date and aware of any changes in the process. I am completely satisfied.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bergstrom Body Shop experience was AMAZING! I mean, minus the car accident that took me there. But seriously, the Bergstrom team took care of me. Trevor Gutzdorf really advocated for me, he kept me up to date on the status of the repairs, and my 2025 Subaru Forester looks great! The Bergstrom organization as a whole is Top Tier all the way…. highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We appreciated that we received updates about our vehicle. The repairs were done in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Poor process and communication
Repair Quality - 4.0/5.0 -
Did a good job on matching and blending the paint
Customer Service - 2.5/5.0 -
They didn’t keep me updated once the vehicle was in the shop and they were very poor at calling back. They were very polite when they did speak to you. Expected me to sign off without giving the opportunity to look it over first but were good when I asked to see it first
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Repair Quality - 5.0/5.0 -
The repair quality was good for the items repaired but there were items that were left unrepaired and the truck had to go back in for painting.
Customer Service - 3.0/5.0 -
The communication was not good and I was not made aware of what was going on or when my truck was anticipated to be finished. The cab brake light work was not completed until I asked if it was done which it wasn’t.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I wasn't receiving updates on status without calling and asking and when they told me the parts were in they didn't tell me a few parts were back ordered and would delay the process. Overall I'm very happy with the quality of work but the communication could have been better.
Returned Clean
My Experience - 0.0/5.0 -
It took doing it twice to actual get it right. Will definitely go elsewhere if anything is ever needed in the future
Likely to Recommend - 2.5/5.0 -
See ore ious comment
Repair Quality - 2.5/5.0 -
Discolored from accident not repaired. Did not meet with anyone when I picked it up. Call me. 9208963132
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I'm satisfied with the repair. There are some office things that can probably be cleaned up, since you ask. I had to call back three consecutive days to get someone to return my call to get on the schedule. In an estimate it would be helpful to know the number of days that the repair would take. As this was a relatively minor repair we assumed it would be done in a day. Bad assumption on our part, I guess, but a heads up on the estimate would be helpful. Finally, the car battery was dead when we picked up the car. We got a jump right away, so it wasn't much of an issue, but accessory electronics were left on in the car, which, with the key in the car apparently caused our battery to drain out. Anyway, those are the three things that kept this from being a fully satisfying experience, but we are happy to have our car back in good shape with the repair work complete!
Likely to Recommend - 0.5/5.0 -
Just nope. We have not had a positive experience with communication or the vehicle itself.
Repair Quality - 1.0/5.0 -
Our car was dead when we arrived to the body shop on Friday. We got a jump start to get out of the Body Shop, but today our car won’t start and when we attempted to start it, it had a major electrical breakout, with all kinds of beeps, the dash panel lighting up like a Christmas tree and the automatic break seeming to kick in. This is not just a car we can’t start or drive, I don’t want to try to start it because something major is screwed up. And it happened during the repair. It has to be made right by you. I’ve put I two calls and an email in the last 70 minutes with no response. The repair itself is fine. The car is not.
Customer Service - 2.0/5.0 -
Seeing as how I struggled to get a call back when scheduling and now I am again having this same experience when I hope the problem would be quickly addressed, I am just not too pleased at what should likely be the easy part for you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Trevor was wonderful thorough and quick!