Better Collision - Charleston
In operation 8 years, 3 years at this location.
Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I had an overall great experience with Better Collision, but I especially want to recognize Chris Mendez. Chris went above and beyond to make sure my truck was right and that even my OCD-level attention to the little details was taken care of. He listened to my concerns, took them seriously, and made sure I was satisfied before everything was said and done. Overall, I’m very satisfied with the work that was completed. Hopefully I won’t need a collision shop again anytime soon, but based on this experience, I would not hesitate to use Better Collision again, especially as long as Chris Mendez is there. His customer service and attention to detail made all the difference. I highly recommend Better Collision based on my experience with Chris and truly appreciate the extra effort he put into making sure my truck was good to go.
Repair Quality - 5.0/5.0 -
I had an overall great experience with Better Collision, but I especially want to recognize Chris Mendez. Chris went above and beyond to make sure my truck was right and that even my OCD-level attention to the little details was taken care of. He listened to my concerns, took them seriously, and made sure I was satisfied before everything was said and done. Overall, I’m very satisfied with the work that was completed. Hopefully I won’t need a collision shop again anytime soon, but based on this experience, I would not hesitate to use Better Collision again, especially as long as Chris Mendez is there. His customer service and attention to detail made all the difference. I highly recommend Better Collision based on my experience with Chris and truly appreciate the extra effort he put into making sure my truck was good to go.
Customer Service - 5.0/5.0 -
I had an overall great experience with Better Collision, but I especially want to recognize Chris Mendez. Chris went above and beyond to make sure my truck was right and that even my OCD-level attention to the little details was taken care of. He listened to my concerns, took them seriously, and made sure I was satisfied before everything was said and done. Overall, I’m very satisfied with the work that was completed. Hopefully I won’t need a collision shop again anytime soon, but based on this experience, I would not hesitate to use Better Collision again, especially as long as Chris Mendez is there. His customer service and attention to detail made all the difference. I highly recommend Better Collision based on my experience with Chris and truly appreciate the extra effort he put into making sure my truck was good to go.
My Experience - 5.0/5.0 -
Anna did a great job keeping me updated. I really appreciate the communication throughout the process. She was also very welcoming when I arrived.
My Experience - 5.0/5.0 -
The experience with Better Collision from start to finish was very easy and communication was very well done through text messages and phone calls. My service rep was Ann and she did a really really great job! I am very happy with my experience here!
My Experience - 5.0/5.0 -
No you guys did wonderful. Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second experience using Better Collision and I can say, without reservation, that both repairs and service were excellent. Chris went above and beyond to make sure my vehicles looked showroom perfect and were completed on the date promised. He even had a flat tire relaced for me. They are reliable, honest, and perform stellar work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Maria was wonderful to work with throughout the repair process. She was always responsive, kept me informed, and took the time to clearly explain everything along the way. She was also genuinely pleasant, professional, and reassuring, which made the entire experience much less stressful. Her excellent communication and customer service truly stood out.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was helpful and considerate
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Maria are the best! 10 out of 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Maria was great!
Customer Service - 5.0/5.0 -
Great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved how quickly Better Collision took care of my car after waiting a month for an appointment. Sixteen days, much quicker than the originally promised date 20 days out. The work is top-notch, and I’m assured that one scratch on the drivers door handle that was understandably overlooked will be taken care of soon.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ann was phenomenal! She was so kind and welcoming! I had a wonderful experience with all the employees!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They gave us 100% of their attention and treated us very well. I would recommend them to anyone who needs work done very satisfied.
Customer Service - 5.0/5.0 -
Completely satisfied 100% I would recommend them to anyone that needs work on their car
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Had to go back to get my front license plate attached. They still had it and were quick to put it back on my car. Very nice people at this location.
My Experience - 5.0/5.0 -
The communication and daily or bi-daily updates were great. We were always informed throughout the process of the repair and we greatly appreciated that.