Better Collision - Charleston
In operation 8 years, 3 years at this location.
Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I always recommend Better Collision
Repair Quality - 5.0/5.0 -
I own Snap Integrations security and I believe people are always trying to run into our vehicles and when they do we bring them to Better Collision and they always fix them like new again and the customer service is always the best 🤜🤛
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will recommend them to anyone who needs body work or repair to their car.
Repair Quality - 5.0/5.0 -
Everyone there was super professional. Maria was extremely helpful in communicating with me about the progress and updates on the repairs.
Customer Service - 5.0/5.0 -
Extremely pleased with the customer service. Maria could not have been more pleasant or helpful. She was wonderful!
Returned Clean
My Experience - 0.0/5.0 -
My driver side passenger door has wind noise now at hwy speeds. The front and back doors don’t match up and when I was delivered the car it had water inside the door after a car wash. I noticed the water in the backseat cup holder when I was in the front seat. The water got in before I opened the door to investigate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My service person was very polite, had great communication and catered to all my requests quickly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful experience with Better Collision. Communication was up to date, they worked around my crazy schedule (Alexis) and were top notch. Five stars all around
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alexis was wonderful and helped work around my crazy work schedule
My Experience - 5.0/5.0 -
This is a very honest company and they really show and explain things to and do not try to rip you off the price they quoted me the did not try to flip it on me once they found more issues the got a really walked with integrity hard to find this these days thanks
Likely to Recommend - 5.0/5.0 -
Already did refer someone
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service explained detail and did not add any additional fee
Returned Clean
My Experience - 5.0/5.0 -
Bernie was very helpful and professional with my questions and the repairs.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Bernie was most efficient and a 10, the office staff walking around eating and not particularly helpful are rated much lower.
My Experience - 5.0/5.0 -
The service at better collision was awesome! They kept me informed and updated constantly and my repair was finished ahead of schedule. Very pleased with this service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Communicated very well
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend but tell them to request a different mechanic shop cause Charleston Auto repair is the worst.
Repair Quality - 5.0/5.0 -
Better collision was fine it’s the mechanic shop they use that is the worst. Charleston Auto Repair will never have my business again even if I have more issues I’ll be contacting Progressive. I am going to make sure they know that I do not trust Charleston Auto Repair.
Customer Service - 5.0/5.0 -
Again Better Collision is not my issue it’s the subs they use.
Returned Clean
My Experience - 5.0/5.0 -
The service was honest, and they always gave me updates as to how it came along. She looked brand new after they repaired my car following being read-ended, all the way down to the cleaned interior. Fantastic service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Car was in shop/lot for 4 weeks before service could begin. Part of issues were insurance issues with Progressive. I was not provided a rental, was told it wasn’t on the claim, but could be added. Painting delayed do to employee sick. Just one excuse after another.
Customer Service - 4.0/5.0 -
Results good, just the delays.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They are very good at what they do and they keep you informed and updated every couple of days. Great company.