Better Collision - Charleston
In operation 8 years, 3 years at this location.
Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The job on my car was excellent. The office was very professional and kept me updated on the work progress. I would highly recommend Better Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They stayed in constant communication with me
Returned Clean
My Experience - 5.0/5.0 -
Better Collision did a great job on my car repair and the repair was done really fast.Custom service was also great. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Honest and knowledgeable, they keep you informed what’s happening with your vehicle throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My BMW440 has been at Better Collisions for a month as of yesterday. They did the repairs and parked it for me to pick up in a location where a parts delivery truck ran into my car totaling the rear bumper. They have been telling me for weeks my car will be ready for pick up but as of today 2-25-25 nothing. Thank You, William
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service is great and they keep you updated twice a week and very fast with the response thru text message, and so far the quality is great, thank you all for the hard work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication. Speedy service as well.
Customer Service - 5.0/5.0 -
Looks like new
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for a great experience. For keeping me informed, completing ahead of schedule, and quality repairs. A job well done by every one involved!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you SO much! Please tell me which platform is the best to leave a review. I was so nervous as I’ve had friends deal with hard situations from different repair shops. You all were very genuine and did a great job. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone I talked to was very pleasant and provided update regularly. The repairs were done perfectly and look great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast job well done and very good communication
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Not satisfied with the experience. I had gotten a call (February 14th)letting me know that my car was ready and when I had gotten there to start the car it was loud. I don’t know if they thought well I am a woman and I wouldn’t notice how loud it was. I expected when BETTER collision cranked it up on Friday February 14th to move my vehicle that they could hear that. I ended coming back to let them know that. I even told them that my engine light had come letting me know that something wasn’t right as well and I had informed them about it. I as well am missing the front drivers floor mat. ALL of my floors were in my vehicle and now I am missing one.
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was my first time working with Better Collision and everyone at the organization was polite, friendly, and worked in a timely manner. They updated me twice a week on the progress of my car which was appreciated.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Service was very good. They kept me informed as to the status of the completion date.
Customer Service - 4.5/5.0 -
When picking up my car they were very courteous and answer all my questions