Better Collision - Charleston
In operation 8 years, 3 years at this location.
Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Work was fast and efficient! I was informed of progress throughout the time my car was being fixed! I will recommend Better Collision to my friends and family! My car looks great!
Likely to Recommend - 5.0/5.0 -
I will recommend others
Repair Quality - 4.5/5.0 -
98% happy with repairs! Trim was not on all the way but was easy to pop back on. Inside of the car in the back, the window, the seats and pretty much the back end was covered in heavy dust from repairs that was not cleaned up. The actual repair looks great and was done in a timely manner!
Customer Service - 5.0/5.0 -
Repairs are done in a timely manner and I was communicated with by text while repairs were being made
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I reserve judgement, however I don't feel that the job was not completed. The front bumper damage and fender fit should have been questioned about coverage by insurance without me having to point it out.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Better Collision was great about communicating details about the repair through texts. My car was easy to pick up on a Saturday morning, and they did a great job on the repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
My vehicle was given back to me still unrepaired. The front grille fascia was cracked from the accident. Was not fixed. The scuff on my rear view mirror from the accident not repaired. Vehicle was even given back to me with the driver passenger door chrome window trim missing. I had to go back inside and speak with them about all of these repairs. Still waiting on a response. Inside was not cleaned vacuumed from the workers getting in and out. There was a thick layer of white residue on my driver side I am still trying to get off and I’ve been to two car washes. Customer service was abhorrent! Front desk staff yelled at me during my initial contact for repair authorization. I got hung up on by the rep assigned to repair my vehicle over damages to my vehicle from the accident. I’m not sure what happened to this repair shop since the last time they repaired my vehicle in 2025, but NEVER again.
My Experience - 5.0/5.0 -
I have dealt with past collision centers. Better Collision was the best by far!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I cannot say enough about my customer experience with your company. Exceptional in every possible way. I will make recommendations at every opportunity.
Repair Quality - 5.0/5.0 -
Exceptional customer touchpoints, all along the way.
Customer Service - 5.0/5.0 -
Maria was my representative, and I felt as though I had someone holding my hand the whole way through. She was warm, friendly, provided intricate details on the process ahead, kept me well-informed throughout the timeframe with updates and outlined return expectations with precision. What an exceptional representative you have found in her. Both personable and knowledgeable, Maria represented the best of Better Collision during my entire experience with your company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There were delays associated with my repair which were outside the control of the repair team, I understand that. However, after initial evaluation, there should have been an update to me on what needed to be done. If I had known how extensive the repairs would be, I would've held off as the vehicle was perfectly drive able. Instead, it took way longer than expected, and I ended up moving out of state before repairs were completed. I actually had to fly back to Charleston from Ohio, just to pick up my car and drive it back to Ohio, which was extremely inconvenient and expensive.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0 -
There were unexpected delays due to missing parts which I understand. However, I was not fully informed of all of the repairs necessary at initial evaluation. I had initially thought that the hull of my car just had a bump due to a very minor accident, but then I eventually found out the entire internal frame needed to be replaced? This did not make sense to me, but regardless this is something that should have been communicated to me before it happened, not 6 weeks into the repair. I actually had to move out of state, and the long repair time combined with delays ended up meaning I was not able to take my car with my on my move. I ended up having to fly back and drive over to Cincinnati which incurred significant costs in money and time.