Better Collision - Charleston
In operation 8 years, 3 years at this location.
Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the attention to detail on the repair of my car. The whole process, from start to finish, was a positive experience. From first contacting Better Collision, to picking up my car, I was kept informed of what to expect. Communication was smooth throughout the ongoing progress and a confirmed finish/pickup time was accurate. Every person I had contact with was professional and knowledgeable. I highly recommend Better Collision! 10+ STARS!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and knowledgeable. The repairs were excellent!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did good work had it ready when they promised me I would send anybody there that needs work done
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
They left use sandpaper in the body of my truck and did not buckle the tunnel cover back down. It was just sitting on it. Thank God it didn’t blow off and hit somebody’s car
Customer Service - 4.0/5.0 -
They left use sandpaper in the body of my truck and did not buckle the tunnel cover back down. It was just sitting on it. Thank God it didn’t blow off and hit somebody’s car
My Experience - 5.0/5.0 -
Better collision and Katie at Better Collision were honest, quick, and communicative in the repair of my Infiniti qx80. I cannot thank Better Collision enough for all they did to get my car fixed. It was a wonderful experience and I highly recommend anyone looking to get their car fixed out of pocket or through an insurance claim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much. The team who interacted with was amazing and very attentive to my schedule. Thank you, Better Collision. I will recommend your team in the future!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied, thank you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Katie and team did a great job on my car. It looks amazing! The entire process was completely seamless. Even with some damaged parts being delivered my car was still ready for pickup as originally scheduled. I will be recommending Better Collision to anyone in needs of auto repair!
My Experience - 5.0/5.0 -
Josh and Chyann are great. My car wasn't all the way clean but I told them that when picking it up. I was so happy to have my baby back and it looked beautiful like when I first got it. They are professional nice and kept up with me through the entire process. I'd definitely recommend them for any body repairs you may have.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kevin and Cheyanne were always professional and pleasant--Both always returned our calls
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Thanks
Repair Quality - 3.5/5.0 -
Everyone there is polite, kind, and helpful. However, they did not tell me I had some torn covers under my car. The covers are a felt like material. I would have had them repaired or replaced but did not notice it until I crawled under the truck yesterday!
Customer Service - 3.5/5.0 -
Nice folks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Every staff person I had contact with was very professional and helpful. Had the van ready a day early and cleaned it for me which was great to just pick it up and start packing for my trip. Window working well with the repair. Thank you!
My Experience - 0.0/5.0 -
Shortly after returning home we discovered that the rear passenger window was non functional. We have to bring the car back to have this fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was kept informed thru out process
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The pick up was confusing. I received a text that said “ Update: Your BMW is all fixed and ready to come home!” After walking the mile to the shop, I found out that the vehicle wasn’t actually ready, and I had to return the next day.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick and efficient repair
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Katie at Better Collision was awesome and super helpful. Everyone at the West Ashley location was friendly and had above and beyond service. Could not recommend them enough.