Better Collision - Charleston
In operation 8 years, 3 years at this location.
Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great communication with the frequent text updates, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer service was exceptional. I really appreciated the text messages keeping me up to date on the progress of the repair. It was service over and above.
Customer Service - 5.0/5.0 -
Same as previous comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good service
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0 -
Repair was great. The wait and constant delays in picking it up were unacceptable
Customer Service - 2.5/5.0 -
Kept changing dates of pickup
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
There was damage on the front bumper that was on the estimate but never got repaired. I had to make another appointment in 2 weeks to come back. My car was dirty and I would have liked it to have been as clean as I left it.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication. Kept me in the loop with the process ‘
My Experience - 5.0/5.0 -
Your team was excellent especially the communication from Katie. Everyone was so polite and helpful on all levels. I would highly recommend if your car needs repair no matter how extensive.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very nice to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks good and functioning well.
Customer Service - 5.0/5.0 -
All the staff was courteous and respectful. Kept me smiling and in a very joyful mood.
My Experience - 5.0/5.0 -
Excellent work, very good customer service, and a fair price. Highly recommend Better Collision!
Likely to Recommend - 5.0/5.0 -
Very likely — they did great work!
Repair Quality - 5.0/5.0 -
Excellent work, very good customer service and fair price. Highly recommend Better Collision.
Customer Service - 5.0/5.0 -
Very satisfied, friendly people and texts to keep you informed on the status of your repair.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Completion time was changed frequently
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely would refer
Repair Quality - 5.0/5.0 -
job well done on the repair work! Looks great
Customer Service - 5.0/5.0 -
Very professional, great communication
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Besides the updates, the vehicle looked amazing and the work was great.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I loved any staff I interacted with, especially Katie. For as an unfortunate experience as I was dealing with, I know exactly where I’d want to go if I was in a similar predicament. Often times people spread negative things when they occur. I had such a positive experience that I’ve been bragging everywhere I can about the high quality customer service and communication I received. I love business and this is one I would be proud to be associated with and recommend. Thank you for understanding what it takes to be the best and it is my hope that this company is taking care of the staff that well represents its vision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They go above and beyond to help you through the process.
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Kept me updated with progress. Jay and all staff were professional, helpful and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Best sercive
My Experience - 5.0/5.0 -
Excellent job both on the car and keeping me informed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Total experience was easy from start to finish!