Better Collision - Charleston
In operation 8 years, 3 years at this location.
Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone was friendly and helpful also appreciated being kept informed about what was happening thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’d give an 11 if I could. The work was done quickly, my car was dropped off at home for free, and they even detailed it inside and out! Couldn’t ask for a better experience.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I dealt with two staff. One that did my intake was very nice, the one that was behind the counter was indifferent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was fast and efficient! I was informed of progress throughout the time my car was being fixed! I will recommend Better Collision to my friends and family! My car looks great!
Likely to Recommend - 5.0/5.0 -
I will recommend others
Repair Quality - 4.5/5.0 -
98% happy with repairs! Trim was not on all the way but was easy to pop back on. Inside of the car in the back, the window, the seats and pretty much the back end was covered in heavy dust from repairs that was not cleaned up. The actual repair looks great and was done in a timely manner!
Customer Service - 5.0/5.0 -
Repairs are done in a timely manner and I was communicated with by text while repairs were being made
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I reserve judgement, however I don't feel that the job was not completed. The front bumper damage and fender fit should have been questioned about coverage by insurance without me having to point it out.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Better Collision was great about communicating details about the repair through texts. My car was easy to pick up on a Saturday morning, and they did a great job on the repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
My vehicle was given back to me still unrepaired. The front grille fascia was cracked from the accident. Was not fixed. The scuff on my rear view mirror from the accident not repaired. Vehicle was even given back to me with the driver passenger door chrome window trim missing. I had to go back inside and speak with them about all of these repairs. Still waiting on a response. Inside was not cleaned vacuumed from the workers getting in and out. There was a thick layer of white residue on my driver side I am still trying to get off and I’ve been to two car washes. Customer service was abhorrent! Front desk staff yelled at me during my initial contact for repair authorization. I got hung up on by the rep assigned to repair my vehicle over damages to my vehicle from the accident. I’m not sure what happened to this repair shop since the last time they repaired my vehicle in 2025, but NEVER again.
My Experience - 5.0/5.0 -
I have dealt with past collision centers. Better Collision was the best by far!