Better Collision - Charleston
In operation 8 years, 3 years at this location.
Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I cannot say enough about my customer experience with your company. Exceptional in every possible way. I will make recommendations at every opportunity.
Repair Quality - 5.0/5.0 -
Exceptional customer touchpoints, all along the way.
Customer Service - 5.0/5.0 -
Maria was my representative, and I felt as though I had someone holding my hand the whole way through. She was warm, friendly, provided intricate details on the process ahead, kept me well-informed throughout the timeframe with updates and outlined return expectations with precision. What an exceptional representative you have found in her. Both personable and knowledgeable, Maria represented the best of Better Collision during my entire experience with your company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There were delays associated with my repair which were outside the control of the repair team, I understand that. However, after initial evaluation, there should have been an update to me on what needed to be done. If I had known how extensive the repairs would be, I would've held off as the vehicle was perfectly drive able. Instead, it took way longer than expected, and I ended up moving out of state before repairs were completed. I actually had to fly back to Charleston from Ohio, just to pick up my car and drive it back to Ohio, which was extremely inconvenient and expensive.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0 -
There were unexpected delays due to missing parts which I understand. However, I was not fully informed of all of the repairs necessary at initial evaluation. I had initially thought that the hull of my car just had a bump due to a very minor accident, but then I eventually found out the entire internal frame needed to be replaced? This did not make sense to me, but regardless this is something that should have been communicated to me before it happened, not 6 weeks into the repair. I actually had to move out of state, and the long repair time combined with delays ended up meaning I was not able to take my car with my on my move. I ended up having to fly back and drive over to Cincinnati which incurred significant costs in money and time.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Maria and Mikey were the best making the process super smooth!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
It started off well but went bad at the end
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Maria was so helpful and kept me informed along the way. Her customer service is top notch.
Customer Service - 5.0/5.0 -
Maria was in constant communication and kept me informed along the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good communication
Returned Clean
Likely to Recommend - 2.5/5.0 -
customer service was poor, maybe because back of shop was so slow
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
It started with the gal at front desk insisting our car was not scheduled. Someone finally corrected her. I received occasional updates that proved to be worthless and not accurate. What was said did not happen, my car did not progress as stated. I was told 2 1/2 weeks, it ended up being 3 1/2 weeks. I was told it would not be ready on a Friday but most definitely on Monday. It was not ready until Thursday. Lame excuses that the person who was supposed to complete next step, didn't show up. Is that really how you do business? I feel like this company takes advantage of the customer, and they don't really care if you're upset. That being without your car is not a big deal to them.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can’t say enough great things about you all! Maria was amazing to work with, and I loved that she kept me up-to-date on what was going on. I was very surprised at how fast my car was ready as well! Would definitely recommend you all
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I appreciate the piece I pointed out at pick up has been ordered. There is also some loose trim, part of the bumper doesn't appear aligned and several areas under the car aren't secured. I have pictures and video I can share. I don't think they are difficult fixes- hopefully can just be realigned when I come back for the other part.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I am still waiting on one part to be ordered so it can be installed because they put a damaged piece back on it. I also looked and it appears some other adjustments needs to be made when I go back. I shared that info With them in a survey also but haven't heard from anyone. I have pictures and video to show what is still concerning. I put a 5 for now because things aren't yet resolved But hope it will be higher once they finalize everything.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Thank you for the excellent job you did on repairing my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved the update on my car as each phase was being completed. Excellent customer tool!!
Likely to Recommend - 5.0/5.0 -
I will spread the word to family anad friends
Repair Quality - 5.0/5.0 -
Absolutely terrific from front desk to regular updates. I was so impressed!
Customer Service - 5.0/5.0 -
No question - this is an excellent operation!
My Experience - 5.0/5.0 -
Good communication and also the work was done before the estimated time. Good work everything was flawless.